Joseph Crimi, PA, left, and Jonathan Nover, MBA, RN

“I am so impressed with Joseph Crimi, PA. There was a patient who was crying out for help on 3 East. She was evidently confused. As I approached the room, I witnessed him at bedside, eye level, purposefully reorienting her. He did this with patience. I sensed compassion and empathy in his approach and tone. He reassured her that she was safe and, eventually, the patient was expressively comforted. It feels great to know that we have clinicians of this caliber at Mount Sinai Queens, exuding excellence. He is a role model.”

Jonathan Nover, MBA, RN, Senior Director of Nursing, Emergency and Critical Care Services, Mount Sinai Queens

Jasmine Edwards, MA, MT-BC

The mother of one of our Pediatrics Intensive Critical Care patients wrote an email in which she identified Jasmine Edwards, MA, MT-BC, Creative Arts Therapy Coordinator at The Mount Sinai Hospital and the music therapy support she provided as an essential element in her daughter’s care.

The mother said that her daughter “felt more like herself from that experience” and that “this was the best part of her hospital time.”  She requested continued music therapy follow-up, specifically when the patient will be seeing her face for the first time after a surgical procedure that would alter her appearance.

The mother said her daughter  felt really “seen” by Jasmine, and “the more music therapy she can get the better during her remaining time here” because it helped her daughter “process, feel more connected, and have more confidence and joy.”

We recognize Jasmine for her exceptional skill and compassion, and for the way she has humanized this patient (and family’s) experience through music therapy.

Todd P. Connor, MA, LCAT, MT-BC, Program Manager, Child Life Program

Robin Givan, Patient Advocate, left, to Alwyn Minns, Housekeeping Aide, MSQ

“On two separate occasions, I asked Mr. Minns if it was possible to change beds for patients who were very uncomfortable. Both times, he dropped whatever he was doing to assess the situation, locate new beds, and act with compassion and understanding to change the beds and help make our patients comfortable. I appreciate his empathy and teamwork when we can collaborate toward putting our patients’ needs first and addressing their needs in a timely manner. It made those patients feel much better and they were happy with the care and service they were receiving.”

Robin Givan, Patient Advocate, to Alwyn Minns, Housekeeping Aide

Yasmin Khan, MD, center, with Judith Fana, left, and Devyn Schaefer, both Medical Assistants, Mount Sinai Queens

“Judith and Devyn stepped in immediately to assist my patient, who had suddenly developed an altered mental status in the Endocrinology clinic. Both were extraordinarily quick-thinking and helped to do everything we needed before transporting the patient to the Emergency Department. They monitored vitals and thought of different ways we could increase the patient’s blood sugar. Judith’s unflappable demeanor and Spanish-speaking skills were essential in communicating with and calming the person who had brought this patient to the clinic. Devyn mobilized team members to ensure Emergency Medical Services was able to come up the elevator to clinic as quickly as possible, and then guided them down to the ED.  Because of how serious the situation was, it’s probable the patient wouldn’t have survived were it not for Judith and Devyn’s skill and agility. Thank you for saving this patient’s life.”

Yasmin Khan, MD, to Judith Fana and Devyn Schaefer, Medical Assistants, Mount Sinai Queens