“Rio Rivera, a phlebotomist at Mount Sinai Queens, is exceptional! She is excellent at prioritizing ‘stat’ labs to ensure that they arrive to the lab in a timely manner, improving patient outcomes. She is hard-working, kind to all patients and staff, professional, and efficient. I appreciate that she takes her time with hard sticks, accepts challenges, and really does her best to locate the best vein and minimize the number of times a patient is stuck with a needle—decreasing their pain and risk of infection. And very importantly, she is usually very successful at getting the specimen we need! She is a team player. We are so lucky to have her!”
Hoda Farghaly, BSN, RN, 3 East, Mount Sinai Queens