Mount Sinai Health System leaders, from left: Kumar Chatani, Executive Vice President, Chief Information Officer, and Dean for Information Technology; Stephen Harvey, Senior Vice President and Chief Financial Officer, Icahn School of Medicine at Mount Sinai; Jane Maksoud, RN, MPA, Senior Vice President of Human Resources and Labor Relations; Karen Badenhorst, Vice President, Enterprise Business Systems, Information Technology; Donald Scanlon, Chief Financial Officer and Chief of Corporate Services; and Phillip Mears, JD, MHA, Senior Vice President, Supply Chain Management.

The Mount Sinai Health System is undertaking a massive business-operations project that will affect 39,000 staff and consultants in the system. The Enterprise Business Process Transformation (eBPT) Program will integrate the computer systems now used for human resources, financial operations, payroll, budgeting, and purchasing into a single, cloud-based system using Oracle software. It will roll out gradually, with the first functions going live by January 2020.

“This is a transformative opportunity,” says Karen Badenhorst, Vice President, Enterprise Business Systems, Information Technology, Mount Sinai Health System. “Standardizing our disparate systems and processes will harmonize how we work, increase our productivity, and strengthen the foundation of our business operations.” Staff will be able to view and update their personal information and data about their skills and qualifications. It will be easy to review paystubs, benefits, available PTO days, and performance appraisals, as well as apply for new positions and add certifications and other educational information.

The effort will encompass the Health System’s hospitals and ambulatory offices, Corporate Services, and the Icahn School of Medicine at Mount Sinai. This new approach will offer staff quicker access to data and easier ways to update it. There will be only one set of processes and procedures, which will eliminate the need for cross training on multiple software systems. Once it is implemented, all Mount Sinai staff members will be able to access information relevant to their positions anytime and anywhere, using desktop computers, laptops, tablets, and mobile phones.

“Many of the modules are intuitive,” says Jane Maksoud, RN, MPA, Chief Human Resources Officer and Senior Vice President of Human Resources and Labor Relations. Mount Sinai will provide online tools and reference guides, and additional training resources for areas that are more complex. The program will be integrated in stages, which will be complete by the end of 2020. To start the process, payroll will go live by January 2020 for The Mount Sinai Hospital, Mount Sinai Queens, the Icahn School of Medicine, and Corporate Services, followed in later months by payroll for Mount Sinai Beth Israel, Mount Sinai Brooklyn, Mount Sinai St. Luke’s, Mount Sinai West, and the New York Eye and Ear Infirmary ofMount Sinai. The timeline for integrating South Nassau Communities Hospital will be determined at a later time.

The new eBPT Program will tie together human resources, finance, and supply-chain computer systems. Its increased and more unified automation will make it faster and easier for managers and supervisors to process transactions, requests, and approvals, and to review employees’ attendance, continuing education, and professional accomplishments. With a few clicks, all staff can create and read real-time data and reports with greater efficiency and control. Within the School of Medicine, it will be easier to manage research grants and expedite workflow. In addition, basing the system in the cloud will make it easier to continually update and improve. All of this should lead to increased efficiency and cost savings, Ms. Badenhorst says.

Working committees, small group meetings and town halls across the Health System will be used to communicate the project’s progress and to gain valuable input from everyone who will be using the new systems, says Stephen Harvey, Senior Vice President and Chief Financial Officer, Icahn School of Medicine at Mount Sinai. “The large-scale transformation of our business operations will require some changes in the way we manage our work and control operations,” Mr. Harvey says. “Given the size and complexity of this project, we will need everyone’s help to ensure success.”

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