Emergency Room, Urgent Care, or Pediatrician: When and Where to Take Your Child and Tips to Help You Make the Right Decision

When your child is hurt or sick, it can be very hard to know where to go and when to take them to a doctor. It’s common for an eight-month-old’s fever to spike and not feel playful or for a two-year-old to refuse to eat and be cranky. Your reaction might be that it’s not a big deal, or maybe you decide to run to the closest urgent care. The right choice is not always obvious, and situations are not always clear-cut.
Hetal Patel, DO, Assistant Professor of Pediatrics, and General Pediatrics, Icahn School of Medicine at Mount Sinai, and a pediatrician at Mount Sinai-Union Square, explains what is typically defined as an emergency room (ER) versus urgent care scenario, when it’s recommended to visit your pediatrician, and tips to help you make the right decision.
It’s understandable that parents sometimes fear the worst when it comes to their children and may choose to take a “better to be safe” approach. While many situations don’t require a trip to the ER or urgent care, there are cases that clearly require emergency or urgent care attention, and there are also cases that are less clear.
In general, you should take your child to urgent care for minor issues that need prompt attention and aren’t life-threatening, such as a common cold, a minor cut, a sprain, or ear infection. You should go to the ER for serious or life-threatening conditions like a high fever in a baby under two months old, trouble breathing, excessive bleeding, head injuries, or suspected broken bones. It’s important to understand that urgent care offers a more convenient, quicker, and often less expensive alternative to non-emergency types of care when you can’t get an appointment easily with your pediatrician. In addition, a visit to the ER is generally more expensive, and because emergency departments are designed to care for the sickest patients first, those with less severe illnesses will have longer waits. A visit to the ER can also expose your already sick kid to more germs and infections carried by ER visitors.
Here is a comprehensive list that defines when to go where.
Go to the ER for the following:
Fever: A fever of 100.4F or higher in an infant under two months old is always considered a medical emergency. This is less of a concern in toddlers and older children.
Dehydration: Signs include no tears when they cry or very few wet diapers, especially when a child is not able to keep fluids down.
Breathing Problems: Severe trouble breathing (this includes fast breathing, retractions, head bobbing), bluish lips, or a severe asthma attack that doesn’t respond to standard treatment.
Bleeding: Ongoing bleeding or deep cuts or injuries that won’t stop bleeding after applying pressure for 5-15 minutes.
Head Injuries: Any type of head trauma with loss of consciousness, vomiting, confusion, vision problems, or difficulty waking up.
Burns: A second or third-degree burn, or if the burn is larger than the child’s hand, is in a very uncomfortable place, such as the face, hands, feet, genitals, or a burn that wraps around a body part, such as the arm or finger, is an important reason to go to the ER. Other reasons include signs of infection, electrical or chemical burns, or signs of smoke inhalation.
Broken Bones: A bone breaking through the skin or multiple fractures.
Seizures: Any type of seizure activity with loss of consciousness, muscle spasms, confusion, or inability to arouse.
Allergic reactions: A severe allergic reaction or anaphylaxis with swelling of the face, lips, or tongue, or difficulty breathing.
Poisoning: Swallowing a dangerous object, including a button, battery, magnet or sharp item, food or poison. Please call the New York Regional Poison Control Centers at 1-800-222-1222.
Severe Pain: Any type of abnormal and intense, sudden, or severe pain in the abdomen or chest, especially if it causes a child to not move.
Go to urgent care for the following (or when your pediatrician is not available):
Common Illnesses: Colds, flu, other viruses, ear infections, sore throats, pink eye, etc.
Minor Rashes or Skin Irritations: Issues that are not part of a severe allergic reaction, including rashes, mild allergic reactions, or bites.
Minor Cuts: Cuts that may need a few stitches or can be treated without the need for extensive surgery or stitches.
Minor Burns: Burns without signs of severe or life-threatening damage.
Minor Sprains and Strains: Injuries that don’t involve severe pain or obvious deformities.
Lower-grade or Persistent Fevers: Fevers in children over three months old that don’t have other alarming symptoms.
Go to Pediatrician for the following:
Routine care, including vaccines, wellness visits, and check-ups.
Non-urgent or common illnesses, including colds, flu, other viruses, ear infections, sore throats, pink eye, etc.
Lower-grade or persistent fever.
Minor Rashes or Skin Irritations: Issues that are not part of a severe allergic reaction, including rashes, mild allergic reactions, or bites.
Stomach Issues: Mild pain, vomiting, or diarrhea without blood.
Tips to Help You Make the Right Decision
Here are some basic questions to ask yourself when deciding about your child’s health.
- Is my child safe right now? (As in: Is my child breathing well, awake, responsive, warm, pink, or have a healthy skin tone?)
- Could this get worse quickly?
- Does this need evaluation/treatment today, or can it wait?
In summary, remember these quick tips:
- ER = Life threatening or high risk
- Urgent care = Needs care today, but child is stable
- Pediatrician = Mild, ongoing symptoms, preventative
To make an appointment with a pediatrician at Mount Sinai-Union Square, call 212-844-8300.




