Patients Can Now Order Movies, Video Chat With Family, Access Translation Services, and More at Mount Sinai West

Updated on Dec 19, 2023 | Featured, Mount Sinai West, Your Health

Mount Sinai West has launched an innovative, in-room patient digital experience called MyRoom Connect, which is now available on the postpartum units.

MyRoom Connect, the first of its kind at the Mount Sinai Health System, is an interactive system designed to enhance the patient experience, improve communication, and optimize care.

The system is seamlessly integrated with the patient’s in-room television and is operated by using the in-room pillow speaker/remote control. The program will be introduced on the recently renovated and expanded inpatient Rehabilitation Unit at Mount Sinai Morningside in early 2024.

With MyRoom Connect, patients can use the pillow speaker remote to: 

  • Order meals:Patients can choose their preferred options while ensuring dietary needs are met.
  • View education resources: Patients can view videos recommended by the care team on a diverse range of topics. New parents are asked to watch videos on preventing shaken baby syndrome, car seat safety, safe sleep for newborns, and feeding recommendations.
  • Access on-demand entertainment:Patients can select from a library of 40 on-demand movies including blockbusters like My Big Fat Greek Wedding, Top Gun: Maverick, and Black Panther: Wakanda Forever.
  • Connect with family and friends:Patients can stay connected with loved ones through in-room video visits, which can offer comfort and emotional support when patients need it most.
  • Review language translation options:Patients can choose from multiple language translation options.
  • Use live interpretative services:Patients can access live interpretative services to bridge any language barriers and ensure clear communication with the care team.
  • Learn about the local area:Patients can learn more about the hospital and the surrounding area including parking options and nearby lodging.
  • Listen to audiobooks:Patients can access a variety of content, including relaxation options, like white noise and 360 degrees of relaxation, and audiobooks.

“We believe that MyRoom Connect will not only elevate the patient experience but also streamline the care delivery process,” said Robbie Freeman, MSN, RN, NE-BC, Vice President, Digital Experience, and Chief Nursing Informatics Officer, Mount Sinai Health System. “It empowers patients to actively engage in their health care journey while enabling our staff to deliver high-quality, coordinated, and compassionate services.”

“At Mount Sinai West, we are here to support your needs, choices, and preferences with skilled, compassionate care, and to ensure that you receive comprehensive services personalized to your goals,” said Holly Loudon, MD, MPH, Chair, Obstetrics, Gynecology, and Reproductive Medicine at Mount Sinai West.

Learn more about Pregnancy and Childbirth at Mount Sinai West
Learn about the full range of gynecology and reproductive services at Mount Sinai West

Center of Excellence for Pancreatic Cancer Multidisciplinary Team at Mount Sinai West Provides Customized and Comprehensive Treatment Plan in One Day

Updated on Jun 30, 2022 | Mount Sinai West, Your Health

Members of Mount Sinai’s Center of Excellence for Pancreatic Cancer Multidisciplinary Team, from left: Deirdre Cohen, MD, Aimee Lucas, MD, Daniel M. Labow, MD, and Karyn A. Goodman, MD.

A diagnosis of pancreatic cancer can be scary and overwhelming. And, it can be daunting and time-consuming for patients to figure out which physicians to see and arrange for all the needed diagnostic testing.

Mount Sinai’s Center of Excellence for Pancreatic Cancer Multidisciplinary Team is a “one-stop shop” that can help patients get everything they need, from expert opinions on cancer treatments to advice on nutrition. Located at Mount Sinai West, the team provides a comprehensive workup by a multidisciplinary team of leading experts, all in one day.

The full-day assessment includes any necessary diagnostic tests, physical exams, and consultations in one place—a comfortable, patient-centered setting. At the end of the day, patients receive a personalized treatment plan and understand the prescribed course of action.

“At the end of their visits, patients walk out with an easy-to-understand-and-follow treatment plan, put together by some of the best minds for treating and researching pancreatic cancer,” said Karyn A. Goodman, MD, Professor and Vice Chair for Research and Quality in the Department of Radiation Oncology at the Icahn School of Medicine at Mount Sinai, and Associate Director for Clinical Research at The Tisch Cancer Institute. “It can take several weeks for a patient to get a treatment plan for a complicated cancer. We do it in one day.”

“Our team is available to all patients whether they are newly diagnosed, looking for a second opinion, or about to begin treatment,” Dr. Goodman added.

Patients benefit from the expertise of a full array of pancreatic cancer specialists including medical oncologists, radiation oncologists, surgical oncologists, gastroenterologists, pathologists, radiologists, genetics counselors, oncology nurse practitioners, and pain management specialists.

Patients also have access to social workers, nutritionists, exercise therapists, and palliative care specialists. A nurse practitioner coordinates the care prescribed in the treatment plan and educates each patient about what to expect.

“Our multidisciplinary group reviews all of the patient’s information from examination and diagnostic testing,” said Deirdre Cohen, MD, Associate Professor, Icahn School of Medicine and Director of GI Oncology Program at Mount Sinai. “This close collaboration among specialists helps ensure that all elements of each patient’s treatment plan will work in harmony for optimal outcomes. It is an ideal setting where we can assess eligibility for clinical trials— we offer the latest treatment options to every patient we see, and we also make sure that every patient is treated as a whole person, taking into account each unique individual’s needs and preferences.”

“Pancreatic cancer is complex. It requires the integration of specialists from many medical and surgical disciplines,” said Daniel M. Labow, MD, Professor of Surgery at Icahn Mount Sinai. “Our approach allows us to quickly and efficiently design a personalized treatment plan for each pancreatic cancer patient.”

He added, “Importantly, we make time for patients to be heard—we listen, answer questions, and provide support. We make the overwhelming and daunting manageable.”

 

Learn more about the Pancreatic Multidisciplinary Team

Mount Sinai West Earns National Accolades for Obstetrical Care

Updated on Jun 30, 2022 | Community, Featured, Mount Sinai West

Mount Sinai West earned a High Performing rating, the highest rating available, from U.S. News & World Report in the publication’s inaugural assessment of hospitals that provide obstetrical care. Mount Sinai West, along with Mount Sinai Morningside, which are ranked together, are among 237 of 2,700 hospitals in the United States to receive this rating.

To achieve the High Performing rating for maternity care, hospitals had to excel on multiple metrics that are important to families, including complication rates, C-section rates, whether births were scheduled too early in pregnancy, and breast feeding support for new parents.

Mount Sinai West has a culture that prioritizes low-intervention births and shared decision-making between providers and their pregnant patients and has a longstanding tradition of using midwives. Examples of how the hospital puts this into practice include offering nitrous oxide as an alternative pain-control measure to an epidural and wireless monitoring that enables patients to walk around during labor rather than having to stay in bed.

The labor and delivery unit’s providers are also trained in TeamSTEPPS, a teamwork model developed by the U.S. Department of Defense and the Agency for Healthcare Research and Quality, to optimize patient outcomes by improving communication among providers.

“We are proud to be included in the inaugural edition of Best Hospitals for Maternity Care,” says Holly Loudon, MD, MPH, Site Chair, Obstetrics, Gynecology and Reproductive Medicine, Mount Sinai West.  “To be recognized on a national level is a tribute to our outstanding team of obstetrical faculty, nursing staff, and support staff and their dedication to quality, safety, and patient experience.”

Learn more about pregnancy and childbirth at Mount Sinai West

Mount Sinai West Opens New Unit to Improve the Experience of Patients After Giving Birth

Updated on Jun 30, 2022 | Featured, Mount Sinai West, OB/GYN

The new rooms feature large, digital communication boards that enhance communication among patients and families and their care teams.

Mount Sinai West has opened a new unit specifically designed to enhance the overall experience for parents and their newborns. The new unit features 21 spacious rooms with sleeping accommodations for a partner, renovated bathrooms, modern fixtures, and digital communication boards.

“We focused on providing a soothing environment for parents and babies that is conducive to bonding as well as patient healing, and optimizing the way we care for our patients,” says Holly Loudon, MD, Site Chair for Obstetrics, Gynecology and Reproductive Health at Mount Sinai West. “The new unit was specifically designed to enhance communication between patients and their care teams and provide the best possible experience.”

For example, new digital communication boards are used to improve patient and provider collaboration. The boards automatically pull key information from the patient’s medical record like names and photos of the care team.

They also display goals that the patient has identified, such as breastfeeding; goals for the baby, such as status of screenings and blood tests; and care team goals, such as progress on walking. A special touch screen section of the board allows patients, family members or others to write questions or updates. The screen serves as a reminder to both the family and the care team to address important items.

The new unit is just the latest in a number of improvements at Mount Sinai West, which has a culture that prioritizes low-intervention births and shared decision-making between providers and their pregnant patients and has a longstanding tradition of using midwives.

“We expect to have more than 4,000 births this year, so having an environment that reflects the high quality of care and service we have always provided is important,” says Evan Flatow, MD, President at Mount Sinai West, who led a recent ribbon-cutting ceremony at the new unit, known as 11A. “The new  unit is among several projects to improve the full range of care for new parents and babies, including a new neonatal intensive care unit (NICU) that opened in 2019 and improvements to the labor and delivery unit.”

Mount Sinai West was included on the inaugural list of high-performing Maternity Care hospitals released recently by U.S. News & World Report. Mount Sinai West, along with Mount Sinai Morningside, which are ranked together, are among 237 of 2,700 hospitals in the United States to this achieve this rating.

The official opening of 11A was celebrated by Mount Sinai West and Maternal Child Health leadership, physicians, and staff, from left to right: Erin Figueroa, MSN, RN NE-BC, Senior Director Nursing, Obstetrics and Gynecology; Evan Flatow, MD, President, Mount Sinai West; Holly Loudon, MD, MPH, Site Chair, Obstetrics and Gynecology; Linda Valentino, MSN, RN, NEA-BC, Chief Nursing Officer, Tim Day, Chief Operating Officer, and Cheryl Seredy, Marketing and Communications.

Take a virtual tour of Mount Sinai West’s childbirth units
Learn more about pregnancy and childbirth at Mount Sinai West
Find our more about the full range of gynecology and reproductive services at Mount Sinai West

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