Wesley Johnson volunteers with Mount Sinai’s Ambassador and CARE programs.
More than 1,200 volunteers at The Mount Sinai Hospital devote their time and energy to supporting numerous inpatient and ambulatory programs, laboratories, and offices. “We are proud of our dedicated volunteers who play a vital role in supporting Mount Sinai’s mission,” says Cynthia Levy, Director, Department of Volunteer Services.
Volunteers in Mount Sinai’s CARE (Care and Respect for Elders in Emergencies) Program, for example, provide much needed support to elderly patients in the Emergency Department.
In addition, 22 carefully selected and trained volunteers in Mount Sinai Health Partners’ (MSHP) Care Management Program help prevent hospital readmissions among patients who would otherwise be at high risk for returning to the hospital within 30 days and incurring unnecessary costs, as well as increasing their susceptibility to hospital-borne infections. The MSHP Care Management Program includes the Preventable Admissions Care Team (PACT) initiative. “Their efforts assist the staff in clinically assessing and enrolling patients,” says Volunteer Coordinator Emily Weinger.
Volunteers also provide assistance in the Hospital Delirium Program, where they use nonmedical interventions that provide patients with cognitive stimulation and help improve patient outcomes by making detailed observations and providing medical staff with valuable feedback.
Volunteer Marie-Claire Noel
For Jean Claude and Marie-Claire Noel, volunteering at Mount Sinai is a commitment the married couple has been keeping for a combined total of 29 years. Mrs. Noel is a volunteer in the Child Life Program and Creative Arts Therapy Department of the Kravis Children’s Hospital at Mount Sinai, where she puts patients and their families at ease during a stressful time in their lives. Every week, she provides inventive activities—playing board games and making origami sailboats and flowers out of pipe cleaners—that comfort children and adolescents of all ages.
More than 10 years ago, Mr. Noel spearheaded the Patient Liaison Program at the Derald H. Ruttenberg Treatment Center of The Tisch Cancer Institute, where he continues to serve as a volunteer. Through the Program, volunteers meet with new patients to provide support and information about the Ruttenberg Center’s services. Mr. Noel also has been a member of the Patient and Family Advisory Committee since its inception, working with patients, caregivers, and administrators from cancer centers throughout the Mount Sinai Health System to improve the overall patient experience.