As the COVID-19 spreads throughout the New York area, the Mount Sinai Health System is making it easier—and safer—to get care.
Mount Sinai Now telehealth services offer several ways to get care remotely. You don’t have to worry about crowded public transit or waiting rooms. Using your phone, tablet, or computer, you can connect with a Mount Sinai expert to get your symptoms check, have a medical consult, and get the care you need, including a prescription if appropriate.
Each of these options costs $25 per consultation, not including any rates based on your phone or internet.
Mount Sinai’s three telehealth services are:
- Video Urgent Care: Have a live online chat with an urgent care doctor in real-time. You’ll be connected within minutes with a physician who can provide an accurate diagnosis, provide next steps, and prescribe medication, if needed. This is not appropriate for emergency concerns. To get started, request a virtual doctor visit or download the free Mount Sinai NOW App in the Google Play store or iTunes. Video urgent care works with any Android or iOS phone or tablet released in the last few years, or any Mac or PC with a webcam and modern browser (Chrome, Safari, or IE 10+).
- Click4Care: Available 24/7, this service lets you complete an online health interview at your convenience. You answer a series of questions about your symptoms. We may also need a photo of any area of concerns, such as a wound. Then a Mount Sinai Health System expert will review your information and craft a treatment plan, which may include a prescription if necessary. The expert will let you know when the results are ready—usually in an hour during office hours or first thing the next morning if you fill out the form after hours. If you need a prescription, Mount Sinai staff will send it to the pharmacy of your choice.
- Text-to-Chat: This secure mobile web application allows you to talk with Mount Sinai on any mobile device. Just text 4-SINAI(474624) and our staff can arrange a virtual video visit or in-office appointment with a doctor. Within a few seconds, our staff will ask a few questions to find the best provider for you. Then you can continue your conversation in the same message window.
Mount Sinai has long been at the forefront of seamlessly integrating technology with patient care and is committed to providing high-quality care to you and your family. And Mount Sinai Now telehealth services makes it even more convenient.