Mount Sinai’s Digital and Technology Partners (DTP)-Digital Experience Team, with guidance from the Digital Equity and Accessibility (DEA) Committee, seeks to improve underrepresented patient cohorts’ access to Mount Sinai digital products. The team is taking a data-driven approach to address equity gaps by identifying patient cohorts with proportionally low digital engagement.
The usage of MyMountSinai is the current priority, as patients will benefit greatly from accessing a digital entry and patient portal. MyMountSinai is offered in seven languages, allowing patients to receive in-person and virtual care and to message providers.
Building relationships with our communities is a key health equity priority. DTP and Mount Sinai’s Office for Diversity and Inclusion (ODI) stakeholders partnered to prioritize Central Harlem as a starting point based on the strength of our existing Community-Based Organization (CBO) partnerships. They plan to collaborate with other CBOs to better reach and engage patients in Central Harlem and other marginalized communities. The Digital Experience Team seeks to understand the unique needs of these communities and build awareness of MyMountSinai’s usefulness in accessing care.
In the first quarter of 2024, they identified gaps in MyMountSinai usage. In the second quarter, they created an engagement plan and identified potential CBOs with which to partner. In the third quarter, they plan to connect with CBOs to discuss how to best build awareness and engagement around MyMountSinai. The goal is to increase Central Harlem Mount Sinai patients’ usage of MyMountSinai from 54 percent to 70 percent. Heading into 2025, as they make progress on this metric, they seek to increase adoption of MyMountSinai in other underrepresented neighborhoods.
This effort is led by Jordan Randall in partnership with Gary Gravesandy, Arianna Goldman, Huma Sohrwardy, Eric Kim, and other members of the Digital Equity and Accessibility committee. For more information, please contact Jordan Randall (jordan.randall@mountsinai.org) about this project, and Eric Kim (eric.kim@mountsinai.org) about the DEA Committee.