Teamwork at Chelsea by Dr. Jeremy Boal

I am incredibly impressed with the teamwork at Chelsea. Recently I heard a wonderful example of how everyone works together there to welcome and care for our patients – every step of the way.

During a recent snow storm, there was an older patient who came to Chelsea for a treatment requiring anesthesia. Because of the storm, she had nobody to escort her home. A small army jumped in to help. Viletha Small Clarke and Vishal Gupta reached out to many of the patient’s friends and family members. Nancy Bourque called every transportation company and community service she knew, and eventually helped secure a cab for the patient. With transportation secured there was still no family member or friend available to escort her home and, post anesthesia, it was not safe to send her off by herself. Catherine Cadore kindly offered to escort the patient all the way up to her Harlem home. With this incredible teamwork and generosity, the patient was able to have a safe procedure and a safe trip back home.

From left to right: Vishal Gupta, MD; Audrey Saitta, MD; Christopher Devick, MS DABR: Denise Kraemer, RTT; Michael Gordon; Nancy Bourque, LCSW; Chelsea Wisotsky, RD; Viletha Small-Clarke, NP; Catherine Cadore, RN, MSN; Vianney Mena, RN.

Likewise, we have numerous examples of the pharmacy team at Chelsea going the extra mile to support patients and colleagues.

 

Chelsea Pharmacy team, from left to right: Thomas Kokulo, RPh; Keyla De La Cuadra, MA; Erna Felipe, RN; Paul Dantas, PharmD; Sheila Pierre, RPh; Philip Villasurda RPh; Yolanda Rodriguez, RPh, Manager.

Service and Courage in Puerto Rico by Dr. Jeremy Boal

Yesterday, we got to hear from many of our employees who visited Puerto Rico in the aftermath of Hurricane Maria.

Our Chief Nursing Officer Christine Mahoney, nurse manager Colleen Fischer, and ICU registered nurse Diego Giraldo all served in Fajardo, Puerto Rico on trips organized by Mount Sinai. They often triaged almost 200 patients a day in a tent that served as a clinic outside a larger hospital. Their patients had limited access to water, prescriptions, electricity, and basic care.

Team One medical volunteers in Fajardo, Puerto, Rico, front row, from left: Juan Baez, RN; Melanie Pratts, RN; Christine Mahoney, MS, RN; Stacey A. Conklin, MSN, MS, RN; and Kevin Munjal, MD; back row, from left: Colleen Fischer, RN; Karendip Kaur Braich, MD; Helen Rosario, RN; Emma Kaplan-Lewis, MD; and Erin Hogan, RN.

 

 

   
Team Two preparing to leave New York for Puerto Rico, front row, from left: Tamairi Vildoso, RN; Madeline Hernandez, RN; Gail Haynes, RN; and Stephanie Ortiz, MD; back row, from left: Samantha Rose, NP; Diego Giraldo, RN; Sarah Schaefer, MD; Trina Cosme, RN; Sam Kim, MD, and Annette King, NP. Marisol Salichs, RN and Karen James, NP, who traveled with a group organized by 1199-SEIU and NYSNA.

1199-SEIU and NYSNA organized a trip that included nephrology nurse practitioner Karen James and ICU registered nurse Marisol Salichs. They had pop-up clinics in the mountains and made home visits to those who could not travel. They had to provide a wide range of care with very limited supplies.

Sports Medicine doctor Girardo Miranda-Comas, MD, used his experience providing care on the go with sports teams. He was born and raised in Puerto Rico and has been back to provide care in various communities and visit family many times. We also heard from Taina Rivera about her work securing food for the victims of the hurricane.

Here are some of their photos of the destruction and the environments they worked in while they were there:

 

There are probably many more in our community who have helped out, and I hope you will let us know about your experience. I am thankful for your kindness and bravery.

In the presentation yesterday, our colleagues mentioned that one of the greatest needs was mental and emotional support. Colleen said that often the best medicine they could offer was human connection or even a free hug. This kind of care is what makes MSBI stand out, and I couldn’t be prouder to work alongside these courageous men and women.

 

Connected and Compassionate Care for Patients with Conditions of the Head and Neck by Dr. Jeremy Boal

Our Otolaryngology and Head and Neck team at Union Square provides extraordinary care.

Many of the patients who seek out care with this team have travelled from far and wide. The staff does a great job working across many departments to ensure the patients can get tests and other procedures completed in the same day to make care as seamless and convenient as possible.

The team has discovered that they can serve their patients best by staying connected to, and caring for, each other. They are a tight-knit group who stick together every step of the way. They even have established a committee that organizes celebrations for birthdays, work milestones, and other holidays. All of this helps foster a strong sense of community and family. By taking care of each other, they can better support their patients.

We have many top-notch physicians in this department and are also proud to work alongside Dr. Mark Urken and his research foundation, the Thyroid, Head and Neck Cancer (THANC) Foundation.

Thank you so much for all you do.

 

National Doctors’ Day by Dr. Jeremy Boal

March 30 is National Doctors’ Day. This date was designated a national holiday in the United States in 1990. In that spirit, I would like to offer a few thoughts on our MSBI physician community.

Over two thousand doctors are part of our MSBI family. They represent employed and voluntary faculty, primary and specialty care, inpatient and ambulatory care, hospital and community-based care, and collectively they cover a vast geography. These physicians include our exceptional residents and fellows. And our physician community also includes many retired doctors who are still vital parts of our family.

Our doctors are innovators, collaborators, colleagues, and friends. They are champions for excellence. They are our teachers and team members.

Our doctors put in long hours and go the extra mile every single day to ensure that our patients receive the care and caring that they need and deserve.

Our doctors struggle with us through the thick and the thin of our downtown transformation and hold us accountable for never losing sight of our core missions.

I am profoundly humbled by the strength, depth, and breadth of our extraordinary physician community and consider myself blessed to be your colleague.

With admiration and respect, happy National Doctors’ Day.

Social Work Month by Dr. Jeremy Boal

March is Social Work Month, and our social workers are some of the hardest working people I know.

MSBI has over 80 social workers that form a tight-knit system throughout our inpatient units, ambulatory practices, opioid treatment programs, cancer centers, and other practice environments.

We know our social workers are counselors and advocates for our patients who are most in need. They also serve as compassionate investigators and connectors and technical experts. These are just a few of the many ways they go above and beyond for their patients.

Recently, our Petrie social workers came across a mentally ill woman who couldn’t remember her own name. She was truly lost. They convinced her to allow her picture to be taken and then shared the picture with their community networks, connected the patient with her former caseworker, and got her home. In other instances, our social workers have used social media, blogs, and other online resources to connect patients with their loved ones after they had been staying in the hospital alone.

Our outpatient social workers also go above and beyond. Recently, a pregnant patient came in to see her obstetrician and was devastated that a flood had ruined many items including a baby swing she purchased to prepare for her newborn. The OB social worker connected her with a community-based program that helps provide families with needed resources, and the patient recovered $1200 worth of provisions to replace those that were ruined by the flood.

Next week, we will gather our incredible social workers for a lunch to celebrate and honor their amazing contributions our MSBI community. Thank you to all of our social workers this month, and always.

Your Voice Counts by Dr. Jeremy Boal

It was wonderful that so many of you showed up to our appreciation events at the start of the month. These events were held at many of our MSBI locations to show appreciation for your participation in the patient experience survey back in December.

Thanks to our food services crew, who always go the extra mile!

The survey was the first step for some very important work we will do over the next few years. It starts with learning about how we can better support you in providing the best possible quality, safety, and caring to our patients and to each other. Our number one priority is to create an environment where you feel that you are able to do your best work.

Thank you for using your voice and feel free to reach out to me anytime: Jeremy.Boal@mssm.edu.

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