This week I would like to feature our Emergency Department registrars. They have such an important role in helping us gather patient information while helping patients move through emergency care. They help bring order to a sometimes chaotic and always fast-paced environment.
Even during the rush of the day, they do a great job of connecting with our patients. This isn’t an easy task since patients frequently come to us during the most stressful time in their lives. Many of the registrars agree that the relationships with the patients are the highlight of their work.
A registrar must gather a lot of detailed information for a new or returning patient. This task can be more complicated than you think for many reasons. One time one of our registrars was helping a patient who was already in the electronic registration system using the two patient identifiers: name and date of birth. Luckily, the registrar connected with the mother who noticed that the phone number was wrong on the chart. It turns out that two twins with the same name and date of birth had both been to our ED. In this case, we needed three identifiers, and our registrars did not miss a beat!
Click below to see photos of many of our registrars.
A registrar must gather a lot of detailed information for a new or returning patient. This task can be more complicated than you think for many reasons. One time one of our registrars was helping a patient who was already in the electronic registration system using the two patient identifiers: name and date of birth. Luckily, the registrar connected with the mother who noticed that the phone number was wrong on the chart. It turns out that two twins with the same name and date of birth had both been to our ED. In this case, we needed three identifiers, and our registrars did not miss a beat!
Our registrars are the very best at what they do, and we are incredibly grateful to them.