Let’s Bowl by Dr. Jeremy Boal

Did you know that MSBI had an employee bowling league in the spring? Our eight-team league included food services, environmental services, nursing systems, transport services, behavioral health, professional billing, radiology, and engineering. I heard the competition was stiff and our Food Services team walked away as the champions.

I heard from many of you about what a great time you had mingling, competing, and joking around with each other.  I would like to thank Earl Abbott and Fernando Morales as well as many others on our Food Services team who helped organize the league. The league was so popular that at the end of this month, we will expand it to 12 teams and the comraderie and competition will continue.

I hope we can continue to find more ways to connect and appreciate each other. We are always open to your ideas.

 

Celebrating RETU and our Progress by Dr. Jeremy Boal

Earlier this month, we moved our RETU (Rapid Evaluation Treatment Unit and sometimes called our Observation Unit) from 10 Linsky to 5 Dazian. The RETU team cares for patients who need short-term observation and treatment – somewhere in duration between an emergency department stay and a typical inpatient stay.

We have now moved all of our inpatient medical and surgical units close to one another in our Dazian and Silver buildings which will benefit our overall communication, operations, and patient experience, as well as prepare us for working more closely together in the new hospital in a few years. I can’t thank you enough for your resilience during this first stage in our transformation which has not been easy.

We had a lively ribbon-cutting event to welcome the RETU staff to 5 Dazian. The nurses, physicians, PCAs, social workers, and other colleagues on this unit provide outstanding, personalized, and extraordinarily efficient care. You can click below to see photos.

I am so happy we’ve welcomed the RETU staff to their new and improved home. This is a milestone for us. We will still see more changes in the coming months and years as we adjust our clinical models to serve our evolving community and as we prepare for the ultimate move into our brand new hospital at 13th street.

Teamwork in Stuy Square Admitting by Dr. Jeremy Boal

This week I’d like to feature our admitting team for our addiction programs which include inpatient rehab and detox, and outpatient rehab and clinics.

The program was integrated in 1985 and has been known as Stuyvesant Square Chemical Dependency Program, or “Stuy Square” since then. The staff help coordinate the care for walk-up patients seeking help with alcohol or drug abuse disorders. These patients are courageous in seeking help at what often feels like their lowest moment, and their interactions with our admitting team can be emotional and challenging. I’m thankful that our employees treat them with the highest respect.

Members of our Stuy Square admitting team from left to right: Luis Maldonado, admitting specialist; Jackie Woods, admitting specialist; Adela Reyes, admitting specialist; Guillermo Munoz, secretary; Chris Kudrich, PA; Leslie Koranteng, manager. Not pictured: Alexandria Forbes, admitting specialist, Alison Sims, financial counselor, and Nancy Gonzalez, secretary.

Jackie Woods has been at MSBI for 20 years and works as an admitting specialist. On connecting with struggling patients she says, “I try to find something in common with them. Maybe they have kids or live in the neighborhood. Then they will often calm down, and they always remember that you treated them with respect.”

Members of our utilization team: Lorraine Rose-St. John, Harry Johnson, and manager Monique Hanson.

Nancy Gonzalez, secretary, said the team understands each other’s roles. “Like the limbs of the body work together to move someone, we support each other and work together to offer the best patient care.”

Over the past year, the team has created intentional communication touchpoints throughout the admitting process with patients, fostering processes that help them remain calm and positive. Because of all these efforts, walkouts have been greatly reduced.

Our secretaries greet incoming patients who then meet with an admitting specialist and a financial counselor. Utilization specialists help verify insurance status. We have a rotation of behavioral health physician assistants who assess the patients’ physical and mental needs before referring them to our many programs.

PAs Kristina Gurgov and Jessica Desalvo. PAs not pictured include Glennis Edwards-Guishard, Danielle DeFrancis, Sheila Gonzalez, Julia Alishayev, and Linda Niyazov.

In the coming months, we will be partnering with other addiction sites within the Mount Sinai Health System under the larger umbrella of the Addiction Institute of Mount Sinai. We will continue to offer the same services we have today and will have increased access to research on emerging therapies and scientific advances serving the needs of patients with substance abuse disorders. These collaborations will help us become an even more powerful place for change to happen.

First Administrative Fellows Complete Two-Year Program That Advances Diversity

The first cohort of the Mount Sinai Health System’s Administrative Fellows Program: from left: Christina Cellante, MHA; Elizabeth Alago, MPH; Michelle Kang, MHA; and Jean-Luc Coletta, MHA.

With broad support from system leadership, the Office for Diversity and Inclusion (ODI) launched a postgraduate program to build a pipeline to increase the number of underrepresented minorities in health care administration. ODI recruited fellows from a competitive pool of applicants who were recent recipients of master’s degrees, assigning two fellows each to Mount Sinai Beth Israel and Mount Sinai St. Luke’s. In June, ODI hosted a celebration as the first cohort of Administrative Fellows completed their rewarding experience.

“We initiated this leadership development program specifically to address advancing leadership diversity as one of our primary goals of the Mount Sinai Health System,” said Pamela Y. Abner, MPA, Vice President and Chief Administrative Officer of the Office for Diversity and Inclusion, at the graduation ceremony held in June at Mount Sinai’s Corporate Services Center.

The four administrative fellows served rotations that varied in length from several weeks to several months, learning from senior leadership preceptors and taking on projects such as setting up a gym for employees, training staff on the EPIC records system, and coordinating the relocation of clinics. “We were able to work on projects from day one, and see them grow into reality,” said Michelle Kang, MHA, who was a fellow at Mount Sinai St. Luke’s.

Arthur A. Gianelli, MPH, President, Mount Sinai St. Luke’s, referred to the fellows as “dynamic” and said the program sent an important message. “When you have diversity in the leadership ranks—in gender, or in background, or in ethnicities and cultures—it really does make the organization better at taking care of the diverse patients we see each and every day.”

The fellows— Elizabeth Alago, MPH; Christina Cellante, MHA; and Jean-Luc Coletta, MHA; and Michelle Kang, MHA— have moved into managerial and coordinator positions across the System. Two fellows are currently in their second year of the program while six new fellows joined the health system in July. The program in 2019 will expand to two corporate services departments–Information Technology and Real Estate Services and Facilities.

At the celebration, Christopher Berner, Vice President, Human Resources, Mount Sinai Beth Israel, congratulated the fellows and thanked the many managers present for “really embracing the fellows from the start.”

Mr. Berner told the fellows, “A mark of your success is that yesterday in the emergency room, two doctors came to me and said, ‘We would really like an administrative fellow. When can we get an administrative fellow?’ Two years ago they wouldn’t have said that.”

Demolition at New Hospital Site is Now Complete

Demolition is now complete on 13th Street and 2nd Ave. Where the New York Eye and Ear Infirmary of Mount Sinai’s residents’ building used to be is now an almost empty lot where the new Mount Sinai Beth Israel will live. Mount Sinai officials are working with the Department of Buildings to close out the demolition process and other regulatory agencies to continue new hospital construction planning.

Getting to Know You Better by Dr. Jeremy Boal

Over the past few months, we’ve made it a point to round daily so that we have a better sense of what is working and also what we can better for you and for our patients. During this time, I’ve learned so much about our employees professionally and personally. You all inspire me and each other.

We visited employees at Petrie, Union Square, Chelsea, Water Street, and a few of our Opioid Treatment Programs and other ambulatory locations, and asked them three questions:

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