Celebrating Recovery and Addiction Research by Dr. Jeremy Boal

Last week was exciting and busy for our colleagues who treat patients with substance abuse disorders.

On Tuesday, we shared with many of you that our addiction services programs, including Stuyvesant Square (aka Stuy Square) and our opioid treatment programs, will now be known as the Addiction Institute of Mount Sinai (AIMS). We will continue to offer the services we currently provide. We will also collaborate with other leading research programs across Mount Sinai Health System. The programs are already be partnering with AIMS through trials and studies that will ultimately benefit our patients.

It was wonderful to see so many of our addiction services teams connect on Tuesday. You will begin to see some changes in our signage and the way we promote the program in the community.

September is also National Recovery Month. Our opioid treatment program employees found surprising and engaging ways to help our patients express their feelings about recovery. On Wednesday, we held a special event where patients at each of our locations shared skits, music, poetry, artwork, and other expressions to celebrate the recovery process. Cheryl Marius, OTP clinic director, said the overwhelming theme was positivity. Our counselors work with patients to turn a difficult challenge into inspiring change. Recovery Month is a national celebration, and one of our patients won second place in the Recovery Month art contest.

I’m thankful that we can lift these patients up and celebrate their recovery journey.

A “Priceless” Bond Formed in Chelsea

Kesha Bright, RN, left, and Nena Rudy

“The value of receiving care from a warm, understanding medical provider is priceless,” says oncology patient Nena Rudy.

Recently, the bond between patient and medical provider was reinforced when Nena presented Kesha Bright, RN, an oncology nurse at the Blavatnik Family-Chelsea Medical Center of Mount Sinai, with a pin to mark her certification from the Oncology Nursing Certification Corporation. They have known each other for 10 years.

Kesha was among 38 RNs and Nurse Practitioners recently honored at The Blavatnik Family-Chelsea Medical Center, Mount Sinai Downtown, and Mount Sinai West for their commitment to the excellent care of cancer patients and the pursuit of scholarship in oncology. The first-time “pinning” events were held separately at each location. To receive certification, the nurses were required to complete a minimum of 1,000 hours of adult oncology nursing practice, in addition to continuing education in oncology.

Nena calls Kesha a “star” for her judgment and skill in administering cancer treatment. In fact, Nena encouraged Kesha to pursue her nursing degree several years ago, when Kesha decided to advance her career as a medical assistant.

Kesha says, “Nena is one of the strongest women I know. She has been through a lot, but she always manages to come in with a smile.” Nena creates special hand-stitched cards that are signed by the staff of the Chelsea infusion department and given to patients who need extra encouragement or have finished their oncology treatments.

Becoming oncology-certified, Kesha adds, “is one of the most important actions that I can do for my patients. As an oncology nurse, it is important for me to stay abreast of changes and updates to oncology practices. I make sure that I am an effective educator for my patients and coworkers. Patients have better outcomes when they receive evidence-based information.”

Fall Photo Challenge!

Take a fall-inspired photo to enter our Instagram photo challenge! The best photo submitted by a MSBI employee wins a Mount Sinai Hoodie. Tag us @mountsinai_bethisrael and #fallatmsbi!

You must submit by November 9! If your account is private, please e-mail to msbi_comms@mountsinai.org.

Policies can be Fun by Dr. Jeremy Boal

Last Friday, Union Square hosted its second Policy Fair. Don’t let the name scare you—this Olympics-themed event was all action and healthy competition!

The “Basketball” station told participants to “Slam Dunk on the competition by identifying what’s wrong with this station.”  Photos of various care stations showed PHI in plain sight, expired biomed equipment, or open sterile containers. The “Archery” station told participants to “Fire away and fill out the log that’s found on your unit correctly.”

The liveliest station was a race to put on PPE correctly and quickly! You can see a video of that on our Instagram page.

Knowing our policies is an essential step in providing safe care. However, it’s also one of the more challenging responsibilities to maintain over long periods of time and in light of the need to constantly upgrade our policies based on new standards and best practices. I’m incredibly thankful to our nursing leaders at Union Square who have creatively engaged us all. Keep an eye out for quarterly policy fairs at Union Square.

Thank you to all of you for embracing continuous learning and improvement.

Developing Relationships with Patients who are Deaf by Dr. Jeremy Boal

Our sign language interpreters provide a great service to our patients who are Deaf and hard of hearing.

Many of our ASL interpreters, from left to right: Heather Paradise, Nina Sturmer, Maria Towe, Donna Lee, and Hinde Nessanbaum.

Our team of eight nationally-certified American Sign Language interpreters specializes in medical interpreting.  They provide services to both inpatient and ambulatory patients at Petrie and Union Square, including our ED, psychiatry department, inpatient units, and other specialty areas. I’m thankful for the mindful way they interact with our patients, facilitating communication while allowing the patients to develop relationships with their caregivers. Hinde Nessanbaum, the coordinator of sign language interpreters, Laura Hoffman, and Maria Towe have all been at MSBI more than 20 years.

 

 

 

 

Laura Hoffman describing a surgical procedure.

We recently cared for a patient who is Deaf after surgery who had a complex array of challenges. Our interpreters were there with the patient at every critical moment in care. Physical Therapist Franklin Erkes, along with interpreters Maria Towe and Nina Sturmer, showed incredible patience and persistence in helping this patient recover movement without pain. There was also a PCA, Melissa Hodges, who chose to spend her own free time with the patient. Melissa has been learning sign language and kept the patient company when the patient didn’t have visitors or aides. All of these relationships helped the patient heal with confidence and ease. Thank you all for your excellent service.

 

 

Franklin Erkes, PT

Melissa Hodge, PCA

Excellence in Patient Connection by Dr. Jeremy Boal

Our patient representatives are a remarkably thoughtful, skilled, and compassionate group. While each of us plays a critical role in attending to our community, it is often these representatives who are called to duty in the midst of many of our most challenging situations and conflicts.

The patient representative team from left to right: Heng Ngo, Lydia Hosbach, Faigie Tropper, Miguel Arenas, Daisy Garcia, and Oscar Matos.

This group responds with incredible grace to every patient complaint at Union Square, Chelsea, and Petrie. They show profound empathy while simultaneously navigating a complex regulatory and clinical environment – where there are frequently no easy answers.  They also respond to written grievances from patients who received our care in the past, and this process is detailed and highly time-sensitive. They are also great educators about patient rights.

One thing that I love most about this group is how proactive they are about rounding to touch base with their patients before there is an issue. It’s comforting for our patients to know that they can speak with a representative any time they have a question or concern about their care that for whatever reason they don’t feel comfortable bringing to other members of the care team.

The patient representatives also track and trend these various issues and help us better understand where and how we can do better.

Thanks to this crew for their persistence, poise, and excellent service.

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