The Joseph F. Cullman, Jr. Institute for Patient Experience
YOUR VOICE COUNTS
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Your Voice Counts
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
A ‘True Gem’ at Mount Sinai Doctors-Astoria Makes a Difference
Santino Garcia, a patient care coordinator, considers himself a lifelong learner, especially when it comes to professional development. So, when he found it challenging to explain the referral process to patient Jani James in an understandable...
Problem Solver With a Big Heart
Jenny Ma, Clinical Assistant in the Department of Otolaryngology at The Mount Sinai Hospital, is modest. But, given the praise accorded her by patients and colleagues, she could easily boast. Jenny has been with the department for almost four...
Care and Compassion at the Eye Clinic
Virginia Pasumbal, a nursing assistant at the New York Eye and Ear Infirmary of Mount Sinai, is a 15-year veteran of the Mount Sinai Health System who, according to Min Jeon, Nursing Manager of the Ambulatory Eye Clinic, is a “magnificent” employee,...
Recognizing Our Colleagues
“Stephanie is so kind and caring. She always greets you with a smile. Thank you for being welcoming and helpful.”
— Lissette Diaz, Medical Assistant, right, to Stephanie Desrosiers, Medical Secretary, Mount Sinai Doctors-East 85th Street
Patient Experience Videos