Jenny Ma
Jenny Ma, Clinical Assistant in the Department of Otolaryngology at The Mount Sinai Hospital, is modest. But, given the praise accorded her by patients and colleagues, she could easily boast.
Jenny has been with the department for almost four years, working with Fred Lin, MD, Assistant Professor, Otolaryngology, in the Sleep Surgery Program.
She recently helped a patient solve a frustrating problem with insurance for his continuous positive airway pressure (CPAP) machine.
In a letter to top leaders of the Mount Sinai Health System, including Kenneth L. Davis, MD, President and Chief Executive Officer, the patient commended Jenny for her “high degree of patience, attention, and professional consideration” and hoped her “exemplary service” would be recognized.
Lyudmila Milman, PA, MPH, Administrator, Otolaryngology, says that “going above and beyond” is typical of Jenny’s work ethic. “She has a lot on her plate but always takes the time to listen to her patients’ concerns.”
Dr. Lin agrees, citing Jenny’s patience and compassion. Jenny feels that this approach just comes naturally. “I put my heart out there for patients; it makes me happy to help them solve their problems and gives me a wonderful sense of satisfaction.”