Town Hall meetings held throughout the Mount Sinai Health System this fall provided faculty and staff with updates on the systemwide Patient Experience iniiative.
Hospital presidents and leaders emphasized Mount Sinai’s core values of safety, agility, creativity, empathy, and teamwork. They said every employee has a role in the patient experience.
Even giving patients and visitors a warm welcome to the hospital and helping them find their way to an appointment go a long way in improving their experience.
“Better Together,” Mount Sinai’s new rallying cry, connects these core values and reinforces the importance of employees caring for one another, so that patients benefit from teamwork and the delivery of safe, high-quality care.