“Needing to pick up a computer monitor for remote work, I went to my desk on the second floor at 150 East 42nd Street and discovered, after a few unsuccessful tries, that help would be needed to safely disconnect the monitor on my desk to bring home. In a corner of the third floor was a group of IT Desktop Support specialists; when I asked for help, Chantel Diaz immediately stood up and volunteered to come to my desk to assist. She took a look at my monitor and suggested that it was rather small, not much larger than my laptop, and that she would be able to offer me an alternative to better suit my needs. We went back to her area, where she picked one out that would best accommodate a home office and helped me pack it up, making sure I had an appropriate cable.
Thank you Chantel for your conscientiousness, thoughtful assessment of the situation at hand, and such a cheerful and upbeat attitude. You made my day!”
Kathy Gilbert, Department of Marketing