Gloria Pozo and Jacob Deutschh
A patient wanted to watch the 2019 Super Bowl at Mount Sinai Queens, but his television was not working.
The Admitting staff found him a new room, but the bed was unmade, and it was time for the housekeepers to go home. Jacob Deutsch, a mechanic, and Gloria Pozo, a housekeeping aide, stayed behind to clean the room and make the bed together, so that the patient could begin watching the big game from the start.
Olga Tsagaris
Olga Tsagaris is a patient encounter associate at The Blavatnik Family – Chelsea Medical Center who has worked at Mount Sinai Beth Israel for 21 years. Her patients are undergoing mammograms, sonograms, and other imaging studies, and they often have extended waits due to the nature of their tests.
Olga says they sometimes become hungry and thirsty, but are hesitant to mention it. When she senses this, she gets refreshments from the nearby Infusion Center, which has sandwiches and drinks available and is happy to share with her patients.