Mount Sinai Doctors Faculty Practice leaders, from left: Andrew Mencher, Project Manager; Seth Ciabotti, Vice President of Ambulatory Operations; Sadiqa Horne, RN, BSN, Director of Access Center Operations; and Urvi Shah, Senior Data Analyst.
The Mount Sinai Doctors Faculty Practice has received two Best Practice Awards from the Patient Access Symposium (PAS), a group of 80 medical centers nationwide. At the awards event in May, hosted by Indiana University Health in Indianapolis, Mount Sinai staff accepted a PAS award for the use of technology in systems that give patients easy access to services like appointment scheduling and referrals. In addition, the practice’s Access Center was honored for the efficiency of its call center management. “We greatly appreciate the efforts of the Access Center leadership and staff members,” says Brian T. Smith, Senior Vice President and Chief Operating Officer of the Mount Sinai Doctors Faculty Practice. “This accomplishment was made possible by their seamless coordination and creative solutions, which are driving exceptional patient-centered care.”
The Mount Sinai Doctors Faculty Practice was invited into PAS in 2015, joining institutions including the Mayo Clinic, Duke Medicine, Rush University Medical Center, Yale Medicine, New York-Presbyterian Hospital, Northwell Health Physician Partners, UCLA Medicine, Virginia Mason Medical Center, Weill Cornell Physician Organization, University of Pennsylvania Health System, Henry Ford Health System, and Brigham and Women’s Health Care.
The criteria for the PAS awards included: achieving outcomes that improve patient access; establishing quantifiable results that exceed key performance indicators for patient access; and seeking novel, creative solutions that advance patient access beyond the status quo and improve the quality and safety of care.