For the past six years, the Cullman Family Award for Excellence in Physician Communication has honored Mount Sinai Health System physicians and advanced practice providers who demonstrate exceptional communication in clinical practice. This year 74 outstanding Mount Sinai providers were honored, more than ever before.
Recipients of this year’s award were ranked in the top one percent nationally in provider communication for 2020 as measured by the Centers for Medicare and Medicaid Services’ Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) patient experience survey.
“She listened to all my needs and was kind enough to understand all my anxieties.”
“He reassured me it would be all right, and he was so kind and compassionate. I was tormented in pain, and he gave me back my life.”
“I felt very cared for. Communication and bedside manner are things you hear about, but until you experience the real thing, I had no idea the affect it would have on my health and on my life.”
The awardees, listed below, were honored at a virtual ceremony on Monday, November 8. Thirty-one of the honorees—42 percent—are prior recipients, and six of them have won the awards in three or more years.
This year’s ceremony was hosted by Erica Rubinstein, MS, LCSW, CPXP, Vice President of Service Excellence and Patient Experience, and Stephen Fecteau, Senior Manager, Talent Development and Learning. The event included a special and moving video featuring patients speaking about why they nominated some of the honorees and tributes from Susan and Edgar Cullman, Jr., whose father, Edgar Cullman Sr., conceived of a program dedicated to patient experience at Mount Sinai 20 years ago.
“We are particularly proud of these providers whose goal is to put patients at the center of everything they do,” Ms. Rubinstein said of the honorees. “Their commitment to the Mount Sinai values—safety, empathy, creativity, teamwork, equality and agility—is on display every day.”
