“We Are the Champions” is an apt theme for CNA Week 2025—Thursday, June 12, to Wednesday, June 18—as the Mount Sinai community recognizes Nursing Assistive Staff as dedicated champions of their patients.

Nursing Assistive Staff are essential members of health care teams throughout Mount Sinai who help to elevate the experience and outcomes of the patients and families who entrust us with their care. Their many contributions are evident is a variety of impactful roles, including Nursing Assistants, Patient Care Associates, Emergency Department Technicians, Cardiology Technicians, Surgical Care Assistants, Endoscopy Assistants, Medical Assistants, Clinical Oncology Associates, and other unlicensed members of our nursing teams.

The CNA role originated during World War I when the American Red Cross established the Volunteer Nurses’ Aide Service to train young women to provide basic support to nurses who were overburdened as demand for care increased dramatically. The Red Cross reactivated the program during World War II, and at the war’s conclusion, many of the aides continued as volunteers or transitioned to paid positions. The role continued to grow, and certification was established in the late 1980s. Today an estimated 1,350,000 nursing assistants are employed in the United States. National CNA Week provides a valuable opportunity to pause and thank our Mount Sinai Nursing Assistive Staff for the invaluable support they offer to our practice and our patients.

Below are personal reflections of several Nursing Assistive Staff from throughout Mount Sinai Health System who demonstrate their many contributions and dedication:

Jessica Lopez Mount Sinai South Nassau, D2 West

“Working as a Certified Nurse Assistant has shown me the true power of teamwork in delivering compassionate, high-quality care. Being part of a collaborative health care team motivates me to give my best each day, knowing that our combined efforts can make a meaningful difference in a patient’s life. There’s nothing more rewarding than watching a patient walk out of our unit recovered and knowing I played a difference in their healing journey. Moments like those remind me why I chose this career path allowing me to connect, care and contribute to a patient’s quality of life saving care. I am proud to work alongside such a dedicated team and contributing to the meaningful care we provide daily.”
“The driving force behind my dedication as a PCA at Mount Sinai South Nassau in the Emergency Department is knowing that my actions, no matter how small can make a tangible difference in someone’s well-being, are incredible fulfilling. Whether it’s offering a reassuring word, assisting with daily tasks, or simply lending a listening ear, these moments of connection reinforce the importance of human compassion in healthcare. Ultimately, it is the act of giving back and extending compassion and grace that fuels my dedication to this role.”

Lynnette Sylvestre Mount Sinai South Nassau, Emergency Room

Margaret Daniels Mount Sinai West, 9C Addiction/Rehabilitation Impatient

“I enjoy being in this position because it is my desire to help people and it also aligns with my values and allows me to contribute to the organization. I am driven by the fact that I can contribute to meaningful work that makes a difference in people’s lives.  My motivation comes from knowing that my efforts are valued and appreciated. One of my biggest motivations is when patients are discharged after being cared for and I see that big smile on their faces, and they would say thank you Maggie… it makes me happy.”
“What I love about working in NYEE is my colleagues that feel like family as we work together as a team.”

Maximel Sorio New York Eye and Ear Infirmary of Mount Sinai, Fourth Floor Operating Room

Audrey Jones Mount Sinai Morningside, STY-6 Rehab

“For the past 27 years, I have proudly served as a nursing assistant at Mount Sinai, where my passion for patient care has never wavered. I take great pride in providing compassionate and dignified care to individuals during their most vulnerable moments. My long-standing commitment reflects my deep respect for patient care. I show up every day to make a difference in the lives of my patients.”
“I have been a Patient Care Associate for about 23 years and am certified in Phlebotomy and EKG.  I appreciate the work that I do, and I understand that my impact on the staff and patients is immeasurable; from the exceptional patient care and customer service I give to the patients to the great teamwork I have with the medical staff here in ambulatory care. These things alone make my day go by faster and smoothly with the least to no conflict in this busy and demanding environment.  This friendly and cooperative working environment motivates me to come to work daily and stay longer if needed to help out.”

Ana Acevedo Mount Sinai Downtown Union Square, Ambulatory Surgery/Peri-Operative Services

Veronica Anderson Mount Sinai Queens, 3East

“I like helping people, I feel satisfied when my patients are happy, especially when they call me their angel.”  
“It has always been a dream of mine to care for the sick and the elderly. I have done so in many ways over the years. I am a nurturer and it gives me a deep sense of satisfaction, gratitude, and fulfilment to be part of the recovery process. I was beyond grateful beyond words to express when I was offered the position at Mount Sinai Queens as a nursing assistant. I felt at that moment my dream had finally materialized. Working with the staff over the years was an inspiration due to their professionalism and comradery. When my patients tell me they are comfortable and relaxed it is all the satisfaction I need to make my day. I am blessed.”

Kathleen Wong Mount Sinai Queens, 3 East

Esther Francis, Mount Sinai Kravis Children’s Hospital, Pediatric Oncology/Hematology

“I’ve worked at Mount Sinai for over 18 years and I love being a CNA/PCA at Mount Sinai because every day I get to make a real difference in our pediatric patients lives. Knowing that my care and compassion help patients feel supported and valued motivates me to give my best. It’s inspiring to work with such a dedicated team, and I’m proud to be part of a place where kindness and respect are at the heart of everything we do.”

 

“I’ve been working at The Mount Sinai Hospital for 10 years. I started as a nursing assistant (NA) and eventually transitioned into the patient care associate (PCA) role. Caring for people, but in particular the elderly population, has always been close to my heart. It reminds me of the times I spent caring for my great-great-grandmother. That experience taught me the value of patience, compassion, and dignity in caregiving. Over the years, I have also had the opportunity to train and orient many new NAs and PCAs, trying to pass on the same standards of care that are so important to me. What keeps me motivated here at The Mount Sinai Hospital is the supportive environment. I feel comfortable here, and that sense of support encourages me to continue giving every patient the same level of care I gave to my own family. Overall, being a PCA at Mount Sinai is more than just a job for me. It is a meaningful way to honor my roots in caregiving and help shape the next generation of compassionate health care workers.”

James Leon, The Mount Sinai Hospital, KCC 4/5 South

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