Updated on Jun 30, 2022 | Your Voice Counts
“I know, without a doubt, that I have chosen the right profession when I am connecting with patients and their families at the patient’s bedside.”
Nadia Lewis’s patient returned home to Europe after spending a month in isolation at Mount Sinai Queens, and sent a thank you email to Nadia’s supervisor. Nadia and her team, she wrote, “really do care about their patients and were always positive, happy, and friendly. When I was extremely upset, they went out of their way to talk to me and keep my spirits up.”
Updated on Jun 30, 2022 | Your Voice Counts
“I see our patients as clients. My role is to listen carefully to them so that I can meet their needs and expectations.”
Donald Grant brings care and compassion to his work. His coworkers cite the time he found an elderly patient sitting on a bench in the Ambulatory Building alone and confused. She had failed to return home following a medical appointment and her granddaughter had been frantically looking for her. Donald helped reunite them.
Updated on Jun 30, 2022 | Your Voice Counts
“Giving patients and coworkers the care and respect they deserve ultimately becomes our everyday nature.”
When patients arrive at Mount Sinai Chelsea, Nicole Dubose is often the first person they encounter. Her colleagues say she is genuinely concerned that patients move through their care process as seamlessly as possible and that she eagerly helps them when the need arises.
Updated on Jun 30, 2022 | Your Voice Counts
“We’ve all been patients, and it’s important to remember how that felt and be empathetic. I use those recollections to put myself in my patient’s shoes.”
Whether Joe Ciavarro is working with patients or consulting with referring physicians, his colleagues say he goes beyond what is simply required to make sure there is clear communication. When patients seem confused, Joe takes the time to walk them through the treatment process so they receive the proper care.
Updated on Jun 30, 2022 | Your Voice Counts
“The essence of patient-centered care is allowing patients to feel acknowledged and humanized in their hospital experience. I create a space where patients can feel safe, feel seen, and feel empowered.”
To her patients and colleagues, Louise (Hannallah) Bayly is a true partner, advocate, and team member. Her empathy and compassion are evident when working with patients. She listens to patients’ needs and ensures that their treatment plans are in line with their wishes.
