Hassan Aghazzaf
Nelson Francisco, who lives in Stafford, Virginia, was not able to come to Mount Sinai Queens during his mother’s recent hospitalization there. But based on feedback from family who live in New York, and several phone conversations with staff on 3E, he came to appreciate the immense care, professionalism, and attention provided to his mother, Aurora Del Carmen Francisco.
In a letter thanking the entire team, Nelson singled out social worker Hassan Aghazzaf.
Nelson wrote, “You worked in the best interest of my mother, as if it was for your own mother. I know that most people in your profession would say, ‘I was just doing my job,’ but you did it with passion and unwavering commitment. You definitely surpassed our family’s expectations and earned a special place in our hearts.”
Hassan, who has been at Mount Sinai Queens for 10 years, is modest.
“It is important to listen carefully to patients and their families. In the case of Ms. Francisco, there were numerous family members to support. It was key that I understood their collective and individual needs, as well as those of their mother to determine the best outcome.”
Hassan’s intervention resulted in a new and improved living arrangement for Ms. Francisco. Hassan was recently thanked in person by another son, who lives in New York.