From left: Marie Julien, RN, Rose Chery, RN, and Lawrence Gaskins
“On June 15, Rose Chery, RN, was working in front triage of the Emergency Department at Mount Sinai Morningside. After walking a patient to the Evaluation B treatment area, she noticed an elderly woman standing in front of the first floor elevator bank with a nervous expression on her face. She asked the woman what was wrong, and the woman stated she had a scheduled ultrasound appointment on the third floor and was scared to use the elevator alone due her being claustrophobic. Rose decided to wait with her and travel on the elevator to help get to her destination safety. It’s the little things like this that truly show how helpful we can be for anyone in need. Rose showed compassion and willingness to help a patient, and that is a shining example of enhancing the patient experience.”
Lawrence Gaskin, Operations Manager, Emergency Department, Mount Sinai Morningside