Patient Magdy Emam with Elizabeth Davis, AuD.
Magdy Emam appreciates excellent customer service, perhaps more than many people. As chief executive officer of his own firm—which helps hotels and airlines recruit the most qualified candidates—he has exacting standards for professionalism, skill, and integrity.
When it comes to his health care providers, the same criteria apply. That is why his high marks for Elizabeth Davis, AuD, his audiologist at the Ear Institute at the New York Eye and Ear Infirmary of Mount Sinai, mean a lot.
Mr. Emam’s hearing loss originated 20 years ago. Training for a triathlon in Central Park, he was hit by a car and suffered back and head injuries, the latter affecting his hearing. He was treated by physicians at NYEE and eventually met Ms. Davis.
For more than a decade, she has been his trusted partner in finding the best hearing aids to meet his needs, and his standards.
“Due to the nature of Mr. Emam’s hearing loss, it was a challenge to find the right device, and he wanted the best technology I could offer,” she explains. “He continues to count on me to advise him on the newest devices so he can be on the cutting edge. Currently, his aid allows him to be wirelessly connected to his mobile phone.”
Mr. Emam says, “Ms. Davis is a star. She is honest, loyal, and sincere, and always looking out for my best interests.”