Nigel Longsworth
Mario Martorana noticed a sign reading “Better Together” when he was a patient at Mount Sinai Brooklyn last summer. He says he soon realized this was not just a “typical hospital slogan” due to the warmth and kindness he experienced from a multitude of providers at the hospital.
Upon his return home, the 91-year-old wrote a long letter of thanks, listing nurses, patient care associates, and other staff members.
He was a bit apologetic for not catching everyone’s name, but said all were “compassionate and articulate, sensitive to my bad hearing” and “made me feel like I was part of the world again.”
Mario especially wanted to thank Nigel Longsworth of Patient Transport, who took him to and from tests and stopped by afterward “merely to see how I was doing and ask if I needed anything.”
Nigel said he tried to calm Mario about his procedure by engaging him in conversations about his life and treating him “as if he was a member of the family.”