From left: Sadiqa Horne, RN, BSN, Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, and Marcy Cohen
Two Mount Sinai initiatives to improve access to medical services performed on an outpatient basis were recognized with awards at a recent symposium.
Marcy Cohen, Senior Director, Ambulatory Capacity Management, Mount Sinai Doctors Faculty Practice, received a Best Practice Award for the Ambulatory Capacity Management team’s “New Patient Triad Strategy.” Sadiqa Horne, RN, BSN, Senior Director of Access Center Operations, Mount Sinai Doctors Faculty Practice, received an Honorable Mention for the Patient Access Center’s initiative titled “Enhancing Employee Engagement and Retention in Mount Sinai Health System’s Patient Access Center.”
The awards were presented to both teams at the Patient Access Collaborative annual symposium hosted by Emory Healthcare in Atlanta on Wednesday, May 15.
“The innovative approach to patient access by Mount Sinai serves as a model of excellence and inspiration for the health care industry as a whole,” said Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, Founder and Executive Director of the Patient Access Collaborative.
“These initiatives epitomize Mount Sinai’s dedication to innovation, collaboration, and excellence in health care delivery,” said Adrin Mammen, MBA, MS, Vice President and Chief of Ambulatory Patient Access, Mount Sinai Doctors Faculty Practice. “As we continue to lead the charge in patient access and engagement, we are honored to be recognized for our efforts and remain steadfast in our commitment to advancing the standard of care for our patients and employees alike.”
The “New Patient Triad Strategy” is a pioneering, integrated strategy that created more appointments and a quick and easy way to notify patients. As a result, patients are getting appointments much sooner and there have been significant improvements in patient satisfaction and operational efficiency.
The “Enhancing Employee Engagement and Retention” initiative underscores Mount Sinai’s commitment to fostering a supportive workplace culture at the Patient Access Center. By prioritizing employee satisfaction and professional development, Mount Sinai ensures a motivated workforce dedicated to delivering patient care. This initiative has boosted morale and staff retention rates while elevating the overall patient experience.
The Patient Access Collaborative serves as a platform for representatives from the nation’s leading health systems to discuss and advance initiatives to improve patients’ access to ambulatory care. The group represents organizations that provide 25 percent of all ambulatory visits in the United States.