MRI technologist Pramod Sinha’s formula for enabling patients to feel calm while undergoing an MRI (magnetic resonance imaging) at The Mount Sinai Hospital, includes speaking in a soothing tone of voice, listening to patients’ needs, and “moving at the patient’s pace so he or she does not feel fear.”

His formula—honed over his 15-year tenure at Mount Sinai—has worked for many patients, who regularly provide him with positive feedback, and it worked for Linda C. Smith, MSN, RN, CPHRM, a nurse and Senior Clinical Risk Manager at The Mount Sinai Hospital. Linda, who is more accustomed to providing care to patients than receiving it herself, was understandably apprehensive before having an MRI of her brain. The procedure requires the patient to remain very still while being placed inside a large magnet, allowing clinicians to capture very precise images.

“Pramod did not make me feel rushed. He took his time and that made it so much easier for me,” says Linda. “He put me at ease by explaining what to expect beforehand, and he played a great Beatles song that I loved, and it made the experience more pleasurable.”

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