The Joseph F. Cullman, Jr. Institute for Patient Experience
YOUR VOICE COUNTS
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Your Voice Counts
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Property Manager’s Positivity Garners High Praise
Moet Wood walked into 150 East 42nd Street as property manager in 2014 when only the third floor of the new Mount Sinai Corporate Services Center was occupied. Five years later, she has helped situate more than 3,000 employees and is...
Attentive Care Gave a Patient Precious Time With Family
An elderly patient gained precious time with her family due to empathetic and skilled care at Mount Sinai West. When Wai Lee Gee arrived on 9A at Mount Sinai West in 2017, she was severely ill. She was diagnosed with metabolic encephalopathy,...
Exercise Breaks Keep Call Center Staff Energized
The work day is now livelier, and healthier, for Call Center agents at the Mount Sinai Ambulatory Care Access Center on East 94th Street. That is because once an hour, they perform a few minutes of aerobic exercises at their stations, led by...
Recognizing Our Colleagues
“Stephanie is so kind and caring. She always greets you with a smile. Thank you for being welcoming and helpful.”
— Lissette Diaz, Medical Assistant, right, to Stephanie Desrosiers, Medical Secretary, Mount Sinai Doctors-East 85th Street
Patient Experience Videos