The Joseph F. Cullman, Jr. Institute for Patient Experience
YOUR VOICE COUNTS
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Your Voice Counts
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Audiologist Is Patient’s “Star” and Trusted Partner
Magdy Emam appreciates excellent customer service, perhaps more than many people. As chief executive officer of his own firm—which helps hotels and airlines recruit the most qualified candidates—he has exacting standards for professionalism,...
A Wedding and a Baby Delivered With Teamwork
Most brides would agree that it takes time and a crew of friends or family to pull off a flawless wedding. But the wedding of Shantel and Jamison Espaillat, in a hallway at The Mount Sinai Hospital, was planned and executed in a matter of...
Notable Mentions: August 2019
A patient wanted to watch the 2019 Super Bowl at Mount Sinai Queens, but his television was not working. The Admitting staff found him a new room, but the bed was unmade, and it was time for the housekeepers to go home. Jacob Deutsch, a...
Recognizing Our Colleagues
“Stephanie is so kind and caring. She always greets you with a smile. Thank you for being welcoming and helpful.”
— Lissette Diaz, Medical Assistant, right, to Stephanie Desrosiers, Medical Secretary, Mount Sinai Doctors-East 85th Street
Patient Experience Videos