The Joseph F. Cullman, Jr. Institute for Patient Experience
YOUR VOICE COUNTS
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Your Voice Counts
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Social Worker’s Determination Helps Homebound Patient
Hot and humid weather is unpleasant for most people. But for those with lung disease and no way to keep cool, these conditions can be life-threatening. Sarah Koppel, LCSW, a social worker at Mount Sinai’s Visiting Doctors Program, learned that...
Stroke Patient Thanks “Extraordinary” Team at Mount Sinai Brooklyn
Victor Lopez is a contractor who runs his own business. He describes himself as “totally hands on” and someone who gives 100 percent to every customer and every job. He says he received the same level of commitment from the team of physicians,...
A Cherished Physician’s Patients Are “Forever Friends”
Hakima Aouchiche, MD, is beloved by patients and their families at Mount Sinai Queens, even though she sometimes attends to them at a difficult time—the end of life. Dr. Aouchiche is a critical care intensivist, a physician certified to care...
Recognizing Our Colleagues
“Stephanie is so kind and caring. She always greets you with a smile. Thank you for being welcoming and helpful.”
— Lissette Diaz, Medical Assistant, right, to Stephanie Desrosiers, Medical Secretary, Mount Sinai Doctors-East 85th Street
Patient Experience Videos