The Joseph F. Cullman, Jr. Institute for Patient Experience
YOUR VOICE COUNTS
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Your Voice Counts
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
An Impressive Role Model for Kindness
An older patient arrived in the Urology Department at Mount Sinai Union Square one morning and told Clara Ortiz, Front Desk Secretary, that he was there for his appointment. The man seemed fragile and confused, and struggled to communicate. He...
Helping Colleagues Helps the Patient Experience, Too
When patients come into the Emergency Department for urgent care—and are also on dialysis—it is critical that physicians receive timely and complete information about their medications and dialysis orders. To help expedite the process at Mount...
Creating an Adventure for a Young Patient
Ellen Marmur, MD, Associate Clinical Professor of Dermatology and former Chief of Dermatologic Surgery at The Mount Sinai Hospital, wasted no time when her son Julien, 15, complained of pains on his right side shortly after dinner last spring....
Recognizing Our Colleagues
“Stephanie is so kind and caring. She always greets you with a smile. Thank you for being welcoming and helpful.”
— Lissette Diaz, Medical Assistant, right, to Stephanie Desrosiers, Medical Secretary, Mount Sinai Doctors-East 85th Street
Patient Experience Videos