The Joseph F. Cullman, Jr. Institute for Patient Experience
YOUR VOICE COUNTS
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Your Voice Counts
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Joseph Ciavarro: Physician Assistant, Interventional Radiology, Mount Sinai West
“We’ve all been patients, and it’s important to remember how that felt and be empathetic. I use those recollections to put myself in my patient’s shoes.” Whether Joe Ciavarro is working with patients or consulting with referring physicians, his colleagues say he goes...
Louise (Hannallah) Bayly: Social Worker, Mount Sinai Heart, The Mount Sinai Hospital
“The essence of patient-centered care is allowing patients to feel acknowledged and humanized in their hospital experience. I create a space where patients can feel safe, feel seen, and feel empowered.” To her patients and colleagues, Louise (Hannallah) Bayly is a...
Recognizing Our Colleagues
“Stephanie is so kind and caring. She always greets you with a smile. Thank you for being welcoming and helpful.”
— Lissette Diaz, Medical Assistant, right, to Stephanie Desrosiers, Medical Secretary, Mount Sinai Doctors-East 85th Street
Patient Experience Videos