The Joseph F. Cullman, Jr. Institute for Patient Experience
YOUR VOICE COUNTS
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Your Voice Counts
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Nadia Lewis, RN: Mount Sinai Queens
“I know, without a doubt, that I have chosen the right profession when I am connecting with patients and their families at the patient’s bedside.” Nadia Lewis’s patient returned home to Europe after spending a month in isolation at Mount Sinai Queens, and sent a...
Donald Grant: Unit Support Associate, Behavioral Health, Mount Sinai Beth Israel
“I see our patients as clients. My role is to listen carefully to them so that I can meet their needs and expectations.” Donald Grant brings care and compassion to his work. His coworkers cite the time he found an elderly patient sitting on a bench in the Ambulatory...
Nicole Dubose: Patient Encounter Associate, Mount Sinai Chelsea
“Giving patients and coworkers the care and respect they deserve ultimately becomes our everyday nature.” When patients arrive at Mount Sinai Chelsea, Nicole Dubose is often the first person they encounter. Her colleagues say she is genuinely concerned that patients...
Recognizing Our Colleagues
“Stephanie is so kind and caring. She always greets you with a smile. Thank you for being welcoming and helpful.”
— Lissette Diaz, Medical Assistant, right, to Stephanie Desrosiers, Medical Secretary, Mount Sinai Doctors-East 85th Street
Patient Experience Videos