The Joseph F. Cullman, Jr. Institute for Patient Experience
YOUR VOICE COUNTS
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Your Voice Counts
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Celia Chu-Diep, MS, RD, CDE, CDN: Mount Sinai Queens
Diabetes educator Celia Chu-Diep has been referred to as the “quarterback” who skillfully helps her patients reach their goal line. This was the case when her patient, Orlando Feliz, recently was reclassified as prediabetic and was able to stop taking insulin....
Miriam Zamparelli: The Mount Sinai Hospital
Chef Miriam Zamparelli and her team at The Mount Sinai Hospital make daily rounds and work closely with clinical staff to ensure that patients receive meals that are nutritious and enjoyable. “We cook with the purpose of making people smile, feel better, more...
Lara Williams: Medical Office Specialist, Department of Rehabilitation Medicine, Mount Sinai Union Square
“Patients see me before they see their providers, so it’s important that I set the stage for their visit. I try to make personal connections with patients and get to know their stories.” Physicians who work with Lara Williams rely on her strong work ethic and...
Recognizing Our Colleagues
“Stephanie is so kind and caring. She always greets you with a smile. Thank you for being welcoming and helpful.”
— Lissette Diaz, Medical Assistant, right, to Stephanie Desrosiers, Medical Secretary, Mount Sinai Doctors-East 85th Street
Patient Experience Videos