The Joseph F. Cullman, Jr. Institute for Patient Experience
YOUR VOICE COUNTS
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Your Voice Counts
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Brooklyn Team Draws Praise
After returning home from her stay at Mount Sinai Brooklyn, first in the Emergency Department and then at One North, a 35-bed medicine and telemetry unit at Mount Sinai Brooklyn, patient Enita N. Johnson mailed a letter of thanks to the staff, citing the “excellent...
Concern for Patients at Water Street
Patient Accounts Supervisor Jessica Deleon moved quickly. She wanted to help a Mount Sinai Health System patient get all of her paperwork in order so she could proceed with a cardiovascular procedure the next day. There were a couple of challenges, however. The...
Quiet Games at Union Square
James McIntosh attends to Mount Sinai’s youngest patients and their families as a Patient Ambassador in the Department of Pediatrics at Mount Sinai Union Square. Serving them was uppermost in his mind when he noticed that the pediatric waiting area had only a fish...
Recognizing Our Colleagues
“Stephanie is so kind and caring. She always greets you with a smile. Thank you for being welcoming and helpful.”
— Lissette Diaz, Medical Assistant, right, to Stephanie Desrosiers, Medical Secretary, Mount Sinai Doctors-East 85th Street
Patient Experience Videos