The Joseph F. Cullman, Jr. Institute for Patient Experience
YOUR VOICE COUNTS
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Your Voice Counts
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
A New Vision of Recovery
As Patient Advocate Manager for the Mount Sinai Health System’s Opioid Treatment Program, Brenda Davis helps people overcome addiction. Brenda also finds it incredibly gratifying when these patients go on to help others by becoming certified...
Translating OpenNotes into Spanish
Zeida Quinterro-Canetti took on a new role at the Mount Sinai Health System in May, when she began helping native Spanish-speaking patients translate the notes of their outpatient medical providers that are written in English. The notes are filed in each...
Cancer Caught Early In Queens
After undergoing successful surgery at The Mount Sinai Hospital in May 2017, to have squamous cell carcinoma removed from his right nostril, Lamiel Watts returned to work after four days. “I went home with very little pain and bleeding,” says Lamiel, who attributed...
Recognizing Our Colleagues
“Stephanie is so kind and caring. She always greets you with a smile. Thank you for being welcoming and helpful.”
— Lissette Diaz, Medical Assistant, right, to Stephanie Desrosiers, Medical Secretary, Mount Sinai Doctors-East 85th Street
Patient Experience Videos