The Joseph F. Cullman, Jr. Institute for Patient Experience
YOUR VOICE COUNTS
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Your Voice Counts
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Mount Sinai Beth Israel Nurse Becomes a Hero on His Lunch Hour
Aimée Dahan-Sheridan, a project manager at The Mount Sinai Hospital, was walking through Union Square on a recent afternoon, taking her 15-year-old daughter, Talullah “Tae” to an appointment, when they spotted a man who had stolen Tae’s...
A Calm Partner in Care at Infusion Suite
Lydia Clark-Sumpter, MSN, PNP, RN, has worked in the Infusion Suite at Mount Sinai St. Luke’s since July 2018. Patients are continuously praising Lydia, according to Toby Bressler, PhD, RN, OCN, Director of Nursing, Oncology and Clinical...
Data Skills Improve Care of Sickle Cell Patients
Jenny Liu is a senior analyst on the Interface Integration team, a group that facilitates patient care by marrying data programs with clinical applications. Her work on an initiative that helps physicians care for patients with sickle cell...
Recognizing Our Colleagues
“Stephanie is so kind and caring. She always greets you with a smile. Thank you for being welcoming and helpful.”
— Lissette Diaz, Medical Assistant, right, to Stephanie Desrosiers, Medical Secretary, Mount Sinai Doctors-East 85th Street
Patient Experience Videos