The Joseph F. Cullman, Jr. Institute for Patient Experience
YOUR VOICE COUNTS
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Your Voice Counts
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
A “Priceless” Bond Formed in Chelsea
“The value of receiving care from a warm, understanding medical provider is priceless,” says oncology patient Nena Rudy. Recently, the bond between patient and medical provider was reinforced when Nena presented Kesha Bright, RN, an oncology...
The “Best in Brooklyn” in 2018
Ruth Mermelstein is everyone’s special volunteer at Mount Sinai Brooklyn, where she visits up to 80 patients a day on Mondays and Thursdays, helping to accommodate requests, facilitate communications, and put smiles on patients’ faces. On one...
Simply the Best at Mount Sinai Heart
The entire staff at Mount Sinai Heart’s Cardiac Intensive Care Unit (CICU) was cheering for patient Yitzhak Haronian on the morning of Monday, July 30, after he underwent heart transplant surgery. The successful surgery was the culmination of...
Recognizing Our Colleagues
“Stephanie is so kind and caring. She always greets you with a smile. Thank you for being welcoming and helpful.”
— Lissette Diaz, Medical Assistant, right, to Stephanie Desrosiers, Medical Secretary, Mount Sinai Doctors-East 85th Street
Patient Experience Videos