The Joseph F. Cullman, Jr. Institute for Patient Experience
YOUR VOICE COUNTS
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Your Voice Counts
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Protection and Reassurance at NYEE
“Putting yourself in the patient’s place and treating each patient as you would want a family member to be treated,” are behaviors that have guided Jack McNally’s work for 10 years as a security officer at New York Eye and Ear Infirmary of...
Teamwork That Helps Save Lives
Saving patients requires clinical skill and the interdepartmental coordination that can only be built and maintained through teamwork centered around that common goal, says Milly Gleckler, a Respiratory Therapist who works in the Emergency...
Town Hall Meetings Offer Update on the Patient Experience Initiative
Town Hall meetings held throughout the Mount Sinai Health System this fall provided faculty and staff with updates on the systemwide Patient Experience iniiative. Hospital presidents and leaders emphasized Mount Sinai’s core values of safety, agility,...
Recognizing Our Colleagues
“Stephanie is so kind and caring. She always greets you with a smile. Thank you for being welcoming and helpful.”
— Lissette Diaz, Medical Assistant, right, to Stephanie Desrosiers, Medical Secretary, Mount Sinai Doctors-East 85th Street
Patient Experience Videos