The Joseph F. Cullman, Jr. Institute for Patient Experience
YOUR VOICE COUNTS
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Your Voice Counts
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
‘Eternally Grateful’ for Help With a Mother’s Care
Margaret Rafferty has advanced degrees in nursing and years of experience caring for patients with dementia, but when it comes to caring for her own mother, who has Alzheimer’s disease, she appreciates the support and guidance she has received from Mount...
STAR Recognition at MSH
Through the STAR (Strive to Achieve Relationships) Recognition program, David L. Reich, MD, President and Chief Operating Officer of The Mount Sinai Hospital, personally recognized Shaquille Butler, a housekeeper in Pediatrics, in late November. Shaquille was...
‘Unsung Heroes’ at 57th Street
Patient Anita Follins calls the staff who work at the Mount Sinai Health System’s FPA Access Center “unsung heroes,” for the help they provide in scheduling medical appointments, updating patients’ insurance information, and making sure their...
Recognizing Our Colleagues
“Stephanie is so kind and caring. She always greets you with a smile. Thank you for being welcoming and helpful.”
— Lissette Diaz, Medical Assistant, right, to Stephanie Desrosiers, Medical Secretary, Mount Sinai Doctors-East 85th Street
Patient Experience Videos