The Joseph F. Cullman, Jr. Institute for Patient Experience
YOUR VOICE COUNTS
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
Your Voice Counts
“Each day, Mount Sinai faculty and staff do extraordinary work on behalf of our patients, providing them with safe, high-quality care and putting them at the center of all that we do. Your Voice Counts highlights the people and stories behind that work.”
Vicki LoPachin, MD, FACP, MBA, Chief Medical Officer, Senior Vice President, Mount Sinai Health System
An IT Expert Puts Patients First
Cesar Sevilla is an information technology analyst in the Mount Sinai Health System’s Population Health Department. Although he does not have direct patient contact, Cesar is recognized by his colleagues for always putting patients first and was recently...
91-Year-Old Patient Treated Like Family
Mario Martorana noticed a sign reading “Better Together” when he was a patient at Mount Sinai Brooklyn last summer. He says he soon realized this was not just a “typical hospital slogan” due to the warmth and kindness he experienced from a multitude of...
Musical Partnership Soothes a Young Patient
Three-year-old Levi is among the youngest patients at Mount Sinai Kravis Children’s Hospital, but due to a rare immune condition that was diagnosed when he was two months old, he is no stranger to Mount Sinai. Levi’s condition necessitates...
Recognizing Our Colleagues
“Stephanie is so kind and caring. She always greets you with a smile. Thank you for being welcoming and helpful.”
— Lissette Diaz, Medical Assistant, right, to Stephanie Desrosiers, Medical Secretary, Mount Sinai Doctors-East 85th Street
Patient Experience Videos