The Joseph F. Cullman, Jr. Institute for Patient Experience
Crucial Role of “First Receivers”: A Talk With Robin Ferrer, MBA, MSN, RN, VP of Emergency Services
Patients sometimes experience the Emergency Department (ED) as a place where things are uncertain, unexpected, and people may look and behave strangely—a bit like Lewis Carroll’s “Through the Looking-Glass,” Robin Ferrer, MBA, MSN, RN, likes to say. “Emergency...
Nursing Excellence: Family Member Calls Nurse “a Gem” for Compassionate and Professional Care
Kristin Lewicki, RN, BSN, is a staff nurse at The Mount Sinai Hospital and recently received a letter of praise from a grateful patient’s family member: “I would like you to know of the above-and-beyond, excellent care that my husband has received from Ms. Lewicki. He...
Playing a Vital Role in Care: A Talk With Priscilla Samuel, DNP, FNP-BC, RN, Vice President of Advanced Practice Nursing
According to a report by the Institute of Medicine, the demand for health care services is increasing significantly. The U.S. patient population continues to grow, age, and become sicker, while a nationwide shortage of primary care physicians is projected to more than...
How Nursing Contributes to the Bottom Line: A Talk With Wendy O’Brien, BSN, MBA, Chief of Nursing Finance
Nurses serve as patient advocates and caregivers, and typically stay far away from the world of business and finances. But Beth Oliver, DNP, RN, FAAN, Chief Nurse Executive at Mount Sinai Health System, has always known nurses are critically connected to an...
Addressing Social Determinants of Health: A Talk With Esther Moas Pandey, DNP, MS, RN, Vice President of Care Transitions
A nurse finishing up a busy shift at the end of a long week typically breathes a sigh of relief, knowing the next 24 hours will bring a well-deserved day off. It is gratifying to know that a patient who has been on the unit for several weeks will be discharged the...
Nursing Excellence: She “Lifts Up” Colleagues and Is Dedicated to Bedside Care
Sujin Kwon, RN, Mount Sinai Queens, recently received a STAR recognition from a colleague for her help during a challenging time caring for patients with COVID-19. Her colleague said, “I had the pleasure and honor of working with Ms. Kwon on two occasions, and she...
Mount Sinai Phillips School of Nursing Celebrates Commencement
The Mount Sinai Phillips School of Nursing celebrated 150 new graduates at its 120th Commencement in a joyous ceremony that spotlighted the critical role nurses play in supporting patients and improving health care. The ceremony was held Thursday, December 15, at...
Nursing Excellence: New Mom Praises Compassionate Care by Nurses at The Mount Sinai Hospital
Stephanie Zile and her husband were at The Mount Sinai Hospital in the Labor and Delivery Unit and were anxious. Their first child was born by a caesarean section, and it was a difficult experience. But this time around, two nurses, and other staff, made the journey a...
Nursing Excellence: Making a Difference for Patients and Colleagues
Nicole Reynoso, BSN, RN, is fairly new to Mount Sinai West, but has made a strong impression on patients and her colleagues. One of her patients recently wrote a letter of commendation to Kenneth Davis, MD, Chief Executive Officer, Mount Sinai Health System. “Nicole...