The Joseph F. Cullman, Jr. Institute for Patient Experience

The convergence of digital technology, artificial intelligence (AI), and informatics is revolutionizing the health care landscape, bringing forth unprecedented opportunities to transform health care. For the nursing and clinical community, this evolution presents a...

Where can a nurse deliver culturally sensitive, age-specific nursing care for adult and pediatric patient populations while performing assessment, screening, patient education, and direct patient care? Ambulatory Care at the Mount Sinai Health System. Jemilat Siju,...

Patients sometimes experience the Emergency Department (ED) as a place where things are uncertain, unexpected, and people may look and behave strangely—a bit like Lewis Carroll’s “Through the Looking-Glass,” Robin Ferrer, MBA, MSN, RN, likes to say. “Emergency...

Kristin Lewicki, RN, BSN, is a staff nurse at The Mount Sinai Hospital and recently received a letter of praise from a grateful patient’s family member: “I would like you to know of the above-and-beyond, excellent care that my husband has received from Ms. Lewicki. He...

According to a report by the Institute of Medicine, the demand for health care services is increasing significantly. The U.S. patient population continues to grow, age, and become sicker, while a nationwide shortage of primary care physicians is projected to more than...

Nurses serve as patient advocates and caregivers, and typically stay far away from the world of business and finances. But Beth Oliver, DNP, RN, FAAN, Chief Nurse Executive at Mount Sinai Health System, has always known nurses are critically connected to an...

A nurse finishing up a busy shift at the end of a long week typically breathes a sigh of relief, knowing the next 24 hours will bring a well-deserved day off. It is gratifying to know that a patient who has been on the unit for several weeks will be discharged the...

Sujin Kwon, RN, Mount Sinai Queens, recently received a STAR recognition from a colleague for her help during a challenging time caring for patients with COVID-19. Her colleague said, “I had the pleasure and honor of working with Ms. Kwon on two occasions, and she...