Project leaders from Mount Sinai Doctors Faculty Practice include, from left, Seth Ciabotti, Vice President, Ambulatory Operations; Burton Drayer, MD; Crystal MacNeill, Vice President, Revenue Cycle; Michael Schaffer; and Denise Mullin, Senior Director and Strategic Business Advisor.
The Mount Sinai Doctors Faculty Practice has launched a major initiative that seeks to create a single unified Epic electronic medical record system for registration, scheduling, clinical documentation, and billing for physician office visits, an effort that is expected to greatly streamline clinical and operational processes and improve patient experience.
“This is the single most important project for Mount Sinai Doctors in 2016,” says Donald Scanlon, Executive Vice President and Chief Financial Officer, Mount Sinai Health System, who oversees the initiative with Burton Drayer, MD, Chief Executive Officer of the Mount Sinai Doctors Faculty Practice, and Michael Schaffer, its Executive Director and Chief Operating Officer. The effort is being led and implemented by the Mount Sinai Practice Transformation team, formerly known as Epic Revenue Cycle, and will involve the training of 1,700 staff in practice administration, billing, compliance, finance, IT, and other key areas.
Says Dr. Drayer, “The new program will transform every aspect of practice management, from patient check-in to check-out, all with the goal of providing a seamless experience.” Additional enhancements to MyMountSinaiChart, the secure patient portal, will allow patients to request and schedule appointments, access consolidated statements, make payments, and receive appointment reminders, all online.
The program is now in its building phase. The schedule includes staff training in July; a pilot “Go-Live” for the Department of Medicine, and Ear, Nose and Throat in September; and the overall “Go-Live,” Tuesday, November 1, 2016. “We are excited to be transitioning to a new era of practice management,” says Mr. Schaffer.
To keep up-to-date with the rollout and to learn which Mount Sinai Health System locations will be impacted, visit http://intranet1.mountsinai.org/mspt/.