Business Associate Nekeisha Lynn, left, and Operations Manager Monica Keith
Patient John de Clef Piñeiro sent the following letter thanking Business associate Nekeisha Lynn at Mount Sinai Morningside:
On April 23, I suffered a fractured humerus of my nondominant arm that left me temporarily disabled, weak, and in excruciating pain. EMT delivered me to your Emergency Department’s trauma unit, where I was attended to by Joshua McHugh, MD, and Rishi Malik, MD, at Mount Sinai Morningside. When I was discharged later that same day, in a weakened state, in pain, and with my arm in a sling, I needed to reserve a car service to take me home, so I went to your ED dispatcher’s office to solicit assistance in contacting a car service.
Business associate Nekeisha Lynn tried several times to reserve a car for me. Because I only had cash, she was not able to make the reservation with a credit card. Although she received a food delivery while I waited, she offered, without any prompting, to accompany me to the corner to see if we could hail a livery car or taxi. She hailed a couple of vehicles that for one reason or another would not take me. We crossed the avenue together, and she tried catching a vehicle in the opposite direction. We again crossed the avenue to try to catch another vehicle. All of this took some time and several stoplight changes.
Without a word of complaint or exasperation and with an upbeat spirit, she continued hailing vehicles, like someone on a mission, until she succeeded in helping me catch a ride.
Heartened by her efforts and spirit, and despite my impaired painful state, I asked for her name and told her that I would write a letter of commendation about her selfless, outstanding efforts on my behalf.
As the former (now retired) First Deputy General Counsel of the New York City Housing Authority for many years, I was in the position of hiring, training, supervising, and evaluating numerous professional and support staff members over the years. So, in my professional experience, I must report that Ms. Lynn manifested such an outstanding mindset of compassion and professional service, putting aside her own convenience, to provide someone in need with effective support and assistance in being able to get home safely. Such a mindset is unusual and speaks to the individual and her personal standard for what constitutes doing one’s job and going above and beyond.
Yours sincerely,
John de Clef Piñeiro, Esq.