Do you remember attending the MSHS Experience this year? I hope you all found the sessions as rich and eye-opening as I did.

Many of you have been asking about what is next for us on our journey toward working better together for our patients and each other.

We reviewed thousands of comments and ideas that came through the experience. We identified common themes that deserve a deep dive, and we will be looking for members of our MSBI community to work together in teams to help us research and improve these areas.

We are so lucky because the ambulatory practices downtown have already started this kind of work as a part of Commitment to Caring. We’ve learned so much from them, and they’ve made many improvements based on the feedback from their work teams that met weekly in 2018.

Some improvements at our ambulatory sites as a result of their work teams:

  • Patient Lookup: Front desk and concierge staff can now help any patient who needs assistance.
  • Yoga Classes: Classes are now being offered at Chelsea and Union Square.
  • Orientation: Union Square and Chelsea developed an additional orientation for new employees after New Beginnings, where they practice new skills, get set up with passwords, pair up with an experienced employee buddy, and learn about the downtown culture.
  • Recognition: We now have an easy-to-use system with which our ambulatory colleagues can recognize their peers.

These suggestions and even more came from the first round of ambulatory work teams, and they’ve continued this process for more than a year.

We will be doing similar work at Petrie this fall, and I am looking forward to learning more from you about how we can be better together. 

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