Alipio Esguerra, BSN, RN, is a nurse at the Mount Sinai Therapeutic Infusion Center at The Mount Sinai Hospital. His supervisor, Nurse Manager Monica Reiter-Wong, BSN BC, received a letter from a patient, expressing appreciation for the outstanding care provided by Alipio.
“Alipio was so distinctively conscientious, informative, and polite, that I wanted to let you know how impressed I was. He explained the purpose of all the pre-medications; explained every procedure as he was doing; inserted the IV needle perfectly the first time, with not a hint of pain; took special care to help me in and out of the room when I had to visit the bathroom; and followed up himself every time the titration rate had to change, instead of leaving it to another nurse. There seemed to be extra dedication to detail in Alipio’s approach, a very earnest courtesy and helpfulness, that I thought deserved special commendation.”
Alipio is humble when asked to reflect on being recognized for his commitment to patient care. He shared his approach to his chosen profession in a thoughtful message:
“I am honored to receive recognition for my contributions to direct patient care and empathy. This recognition means more to me than words can express.
In our noble profession, the heart of our commitment lies in putting patients first. Every day, we encounter individuals and families facing challenges, and it is our duty to provide not just medical care but also a compassionate touch that can make a significant difference in their healing journey.
I firmly believe that empathy is the cornerstone of effective health care. It’s about listening, understanding, and making a genuine connection with our patients. It’s about acknowledging their fears, celebrating their victories, and standing by them in their moments of vulnerability.
I am proud to be part of a team that values these principles and strives to create an environment where patients feel heard, respected, and cared for in every aspect.
My manager, colleagues, mentors, family, and the entire health care community inspire me every day.”