Daniel Figueroa, Secretary lll
A patient recently shared her heartfelt appreciation for the outstanding service of Daniel Figueroa, Secretary lll, Department of Medicine, Center for Post COVID Care at Mount Sinai-Union Square.
Due to challenges with her insurance, the patient travels from Albany to receive care at Mount Sinai. She described how stressful this situation has been for her and recounted how Daniel went above and beyond to assist her when she arrived late to an appointment. She stated that she was grateful for his empathy as he ensured she felt heard and cared for. Daniel immediately advocated for her to be seen, and his kindness and genuine concern deeply touched her heart. She explained, “You never know what someone is going through, and Daniel’s compassion made all the difference.”
Arlene Rodriguez, Administrative Manager, Department of Medicine, says, “Daniel’s ability to listen attentively and show genuine compassion made a significant difference in this patient’s experience. Daniel’s dedication, empathy, and exceptional service set a shining example for us all. You are truly remarkable, Daniel, and we are grateful to have you as part of our team.”
The patient experience is clearly Daniel’s No. 1 priority. “As I speak to patients, I am committed to listen carefully and allow them to express themselves without judgement. Each patient has a story to share, and I want to ensure that each one has a safe space to discuss their health. My approach is to value each patient with respect, integrity, professionalism, perseverance, and accountability,” he says, adding, “In the words of Mother Teresa, it is not how much we do, but how much love we put in the doing. It is not how much we give, but how much love we put in the giving.”
