I recently heard about two of our many stellar food service employees going above and beyond.
Fernando Morales has been working in food services at MSBI and serving our behavioral health units in Bernstein for more than 30 years. He takes the time to develop relationships with these patients who are often in a challenging time in their lives.
Last year, he saw room for improvement and suggested we begin a paperless ordering/iPad system in Bernstein. Ordering on iPads gives our patients flexibility and allows for clearer, more visual communication. It also makes the food service process more efficient so that employees can spend more time connecting with our patients.
Because Fernando had so much experience and ease with these patients, he piloted the initiative in his areas and tailored the process to suit the needs of our behavioral health patients. I am so grateful for his creativity and dedication.
I’ve also recently heard about how Staci Muslu goes above and beyond her call of duty every day in our kitchen. Specifically, she has helped our patient liaisons and others care for patients and their family members in our ED who have been waiting a long time. She is agile and always has a smile. One of her colleagues said, “Staci jumps at the opportunity to provide joy and happiness to our patients.” This is a great example of how all of our work can positively impact patients, even if we don’t interact with them daily.