What has amazed me most in my time at MSBI is the agility of our teams to adapt to so much change. Right now that is truer than ever.
We are uniquely positioned to expand our capacity to support the needs for this pandemic, and so many people have helped make that happen. Today I want to recognize a few of them.
The biggest challenge in getting our new units operational is staffing. We turned to the system, several agencies, and many others in the community. It’s overwhelming to think about how many people they helped us find who volunteered to come to the front lines to support our cause.
Onboarding so many new people is a giant, complicated undertaking that could never fully be explained in this short message. Ensuring that our new colleagues get the information they need to feel comfortable and provide great care here is an even larger effort.
We’ve had many members of our family step forward to become “super users” for our platforms. They are spending a lot of time with newly-onboarded staff, training them on our systems and operations. Though they are second-nature to these super users, in reality our systems are complex and take time to learn. This group willingly took on this extra responsibility on top of their daily work.
In addition, each new clinical member coming to MSBI shadows one of our veteran staff members—nurses, PCAs, USAs, NPs, PAs, and Hospitalists—to understand the workflows and care plans for our patients and to get their questions answered. Our clinical team members have been so kind and so available even during such a stressful and challenging time in their own work. Thank you! We could not do this without your compassion and patience.
There are many others that contributed to this effort, including our HR, IT, and nursing teams. It’s impossible to name everyone involved but we are grateful to you all. This extraordinary teamwork makes me proud to be at MSBI. Once again, we are making history.